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VOIP going straight to voicemail

Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

VOIP going straight to voicemail

Please help. From about 11am today, my VOIP phone went offline. I have re-registered it but calls are going straight to Plusnet's voicemail. I've tried sip.plus.net and sip2.plus.net with the same results.
I remember that this happened once before and I wasn't the only one affected.
Annie
12 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: VOIP going straight to voicemail

Gradwell servicestatus has said that they're having a couple of routing issues.  I suspect it's related.
I spoke to someone earlier who wasn't able to make a call and it suddenly started working.
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

Hi James,
The Gradwell service status implies that things are now fixed but my problem is persisting.
Annie
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: VOIP going straight to voicemail

No problems my end
Regards
Puddy
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

Should I raise a ticket? I can't think what I might have to do to get this working again.
Annie
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: VOIP going straight to voicemail

Please do.  The guys that answer these types of tickets understand VoIP better than I do.
Do keep me posted though.
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

I've had my ticket in since 2pm yesterday and it said at the time that the waiting time was under 5 hours. My problem is still persisting. Is there any way that this can be dealt with sooner? It is rather urgent.
Annie
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

I'm still waiting for this problem to be rectified. It is imperative that I have this sorted out for the beginning of the working day on Monday. Why is my ticket taking so long to be actioned?
Annie
pcoventry
Grafter
Posts: 434
Registered: 26-11-2007

Re: VOIP going straight to voicemail

Hi Annie,
I'm sorry it's taking longer than normal to get this resolved for you. If you wish please send me a PM with the ticket number and i'll log in and see what I can do. 
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

I've sent a PM, Pete.
Below are the settings in the control panel of my Siemens C475IP. My router is a Netgear DG834GT. Can anybody see anything in my settings which looks wrong?
Personal Provider Data
Authentication Name: 6967789
Authentication password: **************
Username: 6967789
Display name: Harvey
General Provider Data
Domain: sip.plus.net
Proxy server address: nat.plus.net (I have also tried this setting with sip.plus.net)
Proxy server port: 5060
Registrar server: sip.plus.net
Registrar server port: 5060
Registration refresh time: 180 sec
Network
STUN enabled: No
STUN server:
STUN port: 3478
STUN refresh time: 240 sec
NAT refresh time: 20 sec
Outbound proxy mode: Auto
Outbound proxy:
Outbound proxy port: 5082
The firewall settings in the router are set to the default and have not been changed recently.
Annie
Community Veteran
Posts: 6,262
Thanks: 433
Fixes: 39
Registered: 30-07-2007

Re: VOIP going straight to voicemail

Annie,
There is nothing in the 'outbound proxy' field.
It should be 'natproxy.plus.net'.
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: VOIP going straight to voicemail

That's it! Thank you so much MisterW. I've been pulling my hair out all weekend over this. You're a life-saver.
Annie
Community Veteran
Posts: 6,262
Thanks: 433
Fixes: 39
Registered: 30-07-2007

Re: VOIP going straight to voicemail

You're welcome Annie, happy to be able to help.
BTW if you are in the market for a second handset for your C475 you might want to look at my post here http://community.plus.net/forum/index.php/topic,75953.48.html.
I got one yesterday and it works fine with my C475 , all the functionality of the C47H ( maybe not ECO Dect ! ) and at £27.97 is a lot cheaper than a C47H at  £40 odd.