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Two mailboxes?

Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Two mailboxes?

Could someone explain the reason for the two different extension/mailbox numbers shown on my account and how they are used?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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5 REPLIES
xpcomputers
Grafter
Posts: 460
Registered: 13-04-2007

Re: Two mailboxes?

I had this for a while too...
I think it was created by the fact that you were in the beta trial, so that created your Gradwell account & mailbox.
Then when the trial finished and  the old plustalk voip accounts got "gradwell-ised", this added the second mailbox to your account. This would have been especially true if you were transferring over your 0845 number.
When I opened a thread about this, the result was they deleted my second mailbox.
Mike
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: Two mailboxes?

No wonder I couldn't figure out what it was for!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 12,807
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Re: Two mailboxes?

Quote from: xpcomputers
Then when the trial finished and  the old plustalk voip accounts got "gradwell-ised", this added the second mailbox to your account. This would have been especially true if you were transferring over your 0845 number.

Don't think this happened in all cases (perhaps it's like you say and it was only where the 0845 number was transferred)
I know I only have one mailbox on my account.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Two mailboxes?

yeh this was part of the migration - we migrated your old voip details and created a new one so you could authenticate against both. We probably need to do a mop up on extensions which havent been authenticated against since the migration a few months back. I've removed the extensions starting with a 4 so you just get the single extension on the extension view now.
cheers
Rich
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: Two mailboxes?

Thanks
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)