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Transfer call facility on Gigaset DX800A not working

spoolos
Newbie
Posts: 4
Registered: 10-05-2010

Transfer call facility on Gigaset DX800A not working

Hi all - hoping for some help and expertise!
We have recently switched from using the gigaset C475 base station with two C475 handsets to the Gigaset DX800A with the two C475 handsets.  All seems to working fine except the transfer call facility doesn't seem to be available.  I've followed the instructions in the manual  for transferring both internal and external calls and neither options seem to be available when you press the relevant buttons. 
I noticed in the manual that it states for external call transferring one of the prerequisite is "this feauture is supported by the relevant network provider ISDN or VoIP".  Does anyone know if this feature is supported by Plusnet or anyone had any expereince with similar problems?
Any help will be gratefully appreociated. 
Many Thanks
Sarah