Hi I got a top up warning from the system. I went through the top up wizard and a few days later I was asked to call customer services as you could not charge my credit card without a call. I just called and spent twenty minutes, mainly queuing for customer services, but then technical services for neither of them to know how to top up VOIP. While I think you training needs some work - can we please have a way to top up online that doesn't require me to phone you? Oh, and can I please top up my account - its still not done? Gareth (Should add - everyone has been very nice - its just a frustrating process)
Sorry for the frustration. Due to the lack of integration between our CRM platform and supplier's systems, I can't see the integration piece happening any time soon I'll nudge your ticket request in the appropriate direction.
Bob Pullen Plusnet Products Team If I've been helpful then please give thanks ⤵