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Topping up

Posts: 5
Registered: 25-01-2011

Topping up

I got a top up warning from the system. I went through the top up wizard and a few days later I was asked to call customer services as you could not charge my credit card without a call. I just called and spent twenty minutes, mainly queuing for customer services, but then technical services for neither of them to know how to top up VOIP.
While I think you training needs some work - can we please have a way to top up online that doesn't require me to phone you?
Oh, and can I please top up my account - its still not done?
(Should add - everyone has been very nice - its just a frustrating process)
Community Gaffer
Community Gaffer
Posts: 12,966
Thanks: 753
Fixes: 70
Registered: 04-04-2007

Re: Topping up

Sorry for the frustration.
Due to the lack of integration between our CRM platform and supplier's systems, I can't see the integration piece happening any time soon Sad
I'll nudge your ticket request in the appropriate direction.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵