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Speedtouch 716 Nightmare - anyone remember the 'trick'?

Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Speedtouch 716 Nightmare - anyone remember the 'trick'?

Hi, I've just had to factory reset my speedtouch and can't get VOIP working again Sad
Doing my NUT in here.
I know there's a trick to it, as merely 'following instructions' never worked straight off before and I spent
a fair while getting it working in the first place, but for the life of me i can't remember the 'trick'. Anyone know it?
Also, I'm confused.
http://www.plus.net/support/broadband/hardware/speedtouch716.shtml
We've
Registrar: sip.plus.net
Proxy Server: sip.plus.net
http://www.plus.net/support/phone/broadband_phone/howtouse.shtml
We've
Sip domain/realm  sip.plus.net
Proxy Server nat.plus.net
-So, the proxy server is different. Which is correct, or which is correct for a router?Huh
(different port as well).
On my new VOIP control page (which didn't exist when I first got VOIP!) you've
SIP Server sip2.plus.net:5060
No mention of proxy, sip OR nat, but different sip server this time. (just load balancing?)
So, EVERY page I look at is telling me different settings! Sad
Also, my SIP number is 6 digits originally, but the new pages SEEMS
to indicate it should be 7 digit, with a new '4' in front. Which is correct,
was that a change I should be implementing? Should I try 7 now?
The password, I can now set this on the new SIP page, I take it
that's what I should be entering on that page, hitting apply and entering
on router? It's not helping. Is there a delay before it comes live?
(or should router be the normal plusnet password..)
Anyway, can anyone remember the 716 wl non obvious VOIP 'trick'? I can't Sad
I'm just going round and round in circles here.
Currently on sip/5060/sip/5060/3600
Username 6 digit or 7 Digit
URI: NEW phone number (with no space XXXXYYYYYYY)
correct password
and getting
Info 00:05:40 (since last boot) VOIP: Recv 403 Forbidden (From, auth mismatch)
Info 00:05:40 (since last boot) VOIP: Send REGISTER
for .. sip/nat
and
Info 00:13:13 (since last boot) VOIP: Recv 403 Forbidden (From, auth mismatch)
Info 00:13:13 (since last boot) VOIP: Send REGISTER
Info 00:13:13 (since last boot) VOIP: Recv 407 Proxy Authentication Required
Info 00:13:13 (since last boot) VOIP: Send REGISTER
for sip/sip
At one point I was just getting Send REGISTER over and over with no errors.
Grr! I'm entering password I've entered on voip.plus and 7 AND 6 digit IDs, none work..
16 REPLIES
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Another source of confusion here is my URI (the phone number?) was changed while back from 0845 to a local number. I've tried putting the OLD 0845 (which until today worked) back  in and it's not working either Sad
Anyone any ideas or is it a matter of raising a ticket so someone on other end can tell me exactly whats wrong. EVerything SEEMS to be what it should be.
Already wasted about 2 hours or something mad on this!
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

I have 2 plusnet phone accounts, issued at different times. Both have 7 digit user names & both start with an 8, but I wouldn't like to suggest from that that yours are wrong. You would need to raise a ticket to get your correct number confirmed.
I have sip.plus.net as domain(=Registrar or SIP server) & nat.plus.net:5082 as proxy (also known as Outbound proxy or 'send Outbound via').
There is no date on the Speedtouch page, so I don't know if it's out of date or not, but I suspect it may have the old Plusnet settings on it. The second one looks more like the current one.
sip.plus.net & sip.plus.net:5060 should be the same thing, because 5060 is the default signaling port for the SIP protocol.
mdean
Grafter
Posts: 70
Registered: 13-05-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Hi,
With you router you need the following settings
Expert Configure
Registrar: sip.plus.net
Registrar Port: 5060
Proxy: nat.plus.net
Proxy Port: 5082
Expire Time: 3600
Configure
Telephony Identity

SIP URI: your six digit sip ID (if you sip id starts with a 4 you always drop the first digit)
Username: your six digit sip ID
Password: your sip password
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Quote from: Kwak
I know there's a trick to it, as merely 'following instructions' never worked straight off before and I spent
a fair while getting it working in the first place, but for the life of me i can't remember the 'trick'. Anyone know it?

I'm not au fait with any particular 'tricks' for this router although if anything special is required I'd be surprised if there's not a reference to it already in this forum somewhere. There's some very early posts from people here and here.
Quote
Also, I'm confused.
http://www.plus.net/support/broadband/hardware/speedtouch716.shtml
We've
Registrar: sip.plus.net
Proxy Server: sip.plus.net

That information looks slightly dated to me, I'll arrange for somebody to make sure it's consistent with the information at the link below.
Quote
http://www.plus.net/support/phone/broadband_phone/howtouse.shtml
We've
Sip domain/realm   sip.plus.net
Proxy Server nat.plus.net

That looks like the correct information to me (it's what I'm using with my Nokia N95).
Quote
On my new VOIP control page (which didn't exist when I first got VOIP!) you've
SIP Server sip2.plus.net:5060
No mention of proxy, sip OR nat, but different sip server this time. (just load balancing?)

Both addresses resolve to the same IP so you can probably use either address (might be worth trying the IP address too). I'm sure somebody here will correct me if the 716 is a bit funny about how the server address is entered.
C:\Users\Bobby>nslookup sip.plus.net
Server:  cdns02.plus.net
Address:  212.159.6.10
Non-authoritative answer:
Name:    sip.plus.net
Address:  79.135.125.154
C:\Users\Bobby>nslookup sip2.plus.net
Server:  cdns02.plus.net
Address:  212.159.6.10
Non-authoritative answer:
Name:    sip2.plus.net
Address:  79.135.125.154

Quote
Also, my SIP number is 6 digits originally, but the new pages SEEMS
to indicate it should be 7 digit, with a new '4' in front. Which is correct,
was that a change I should be implementing? Should I try 7 now?

It should be a seven digit number. AFAIK the old six digit numbers ceased to work a long time ago.
Edit: see Martin's comments in the reply above as I may be wrong about this.
Quote
The password, I can now set this on the new SIP page, I take it
that's what I should be entering on that page, hitting apply and entering
on router? It's not helping. Is there a delay before it comes live?
(or should router be the normal plusnet password..)

If you're talking about the field that says 'This will not change your VoIP Control Panel login details.' underneath it then it sounds to me like you're doing the right thing.
Quote
Anyway, can anyone remember the 716 wl non obvious VOIP 'trick'? I can't Sad

Sadly, no Sad
Quote from: Kwak
Another source of confusion here is my URI (the phone number?) was changed while back from 0845 to a local number. I've tried putting the OLD 0845 (which until today worked) back  in and it's not working either Sad

All the 0845 numbers were switched off I think unless you were one of the few that elected to have calls to it forwarded to your geographical Gradwell number.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Quote from: Martin
Hi,
With you router you need the following settings
etc

Hi Martin & welcome (back) to the forum.
You clearly know what you are talking about.  Smiley Smiley Smiley
Have you been given a special responsibility for VoIP or is it just a personal interest?
Either way, I'm sure we are all delighted to see you in here.
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Ok thanks for feedback.
I've followed Martins suggestions to 'T'. I'm getting
Info Jan 25 22:31:46 VOIP: Recv 403 Forbidden (From, auth mismatch)
Info Jan 25 22:31:46 VOIP: Send REGISTER
Info Jan 25 22:31:46 VOIP: Recv 407 Proxy Authentication Required
Info Jan 25 22:31:45 VOIP: Send REGISTER
Configure:
SIP URI : 01XXYYYYYYY (new number - old 0845 was setting until today)
Username: 6 digit, no '4' (tried both)
Password, as set on voip, and location confirmed above
(phone 1)
Expert Configure:
sip.plus.net
5060
nat.plus.net
5082
3600
Actually .. setting the 7 digit with a '4' seems to give:
Time Message
Info Jan 25 22:31:33 VOIP: Recv 407 Proxy Authentication Required
Info Jan 25 22:31:33 VOIP: Send REGISTER
NO mismatch error report, just that over and over.
(router dst wrong but anyhoo)
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

I've slight fear that if the old 0845 was my part of my logon, they've left it as that somewhere so new CORRECT number wont work. Not sure how that ties in. But anyway tried setting it back and didn't seem to help.
mdean
Grafter
Posts: 70
Registered: 13-05-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Quote from: Kwak
Ok thanks for feedback.
I've followed Martins suggestions to 'T'. I'm getting
Info Jan 25 22:31:46 VOIP: Recv 403 Forbidden (From, auth mismatch)
Info Jan 25 22:31:46 VOIP: Send REGISTER
Info Jan 25 22:31:46 VOIP: Recv 407 Proxy Authentication Required
Info Jan 25 22:31:45 VOIP: Send REGISTER
Configure:
SIP URI : 01XXYYYYYYY (new number - old 0845 was setting until today)

as above you need to enter the following:
SIP URI: your six digit sip ID (if you sip id starts with a 4 you always drop the first digit)
not your geographical number
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

I'm spamming my own thread here but I get impression, with short and self destructing router log, that if I do correct 6 digit number + 6 password, THEN I get
VOIP: Recv 403 Forbidden (From, auth mismatch)
VOIP: Recv 407 Proxy Authentication Required
pairs
but if e.g. I deliberately put the wrong password, I get just
VOIP: Recv 407 Proxy Authentication Required
over and over
Yes this definitely seems to be case. So it's repeatable. It seems it does know who I am and the password is correct THEN it gives the auth mismatch?
I've had VOIP since 2005, so god knows if there's something stale and wierd in a config that's throwing a 40Spanner in the works Sad
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Quote from: Martin
as above you need to enter the following:
SIP URI: your six digit sip ID (if you sip id starts with a 4 you always drop the first digit)
not your geographical number

And THAT ladies and gentlemen wins the cigar, and my hearty congratulations .
And THAT also was 'the trick' Smiley
It's triply confusing as
1. This says http://www.plus.net/support/broadband/hardware/speedtouch716.shtml
# SIP URI: Your Broadband Phone SIP / VoIP Telephone number eg 123456
# Username: Your Broadband Phone Username / VoIP username eg 123456
The descriptions are **different**, so I put
VOIP Telephone number 1st field
VOIP Username (SIP) 2nd
See?
2. I think the way the wizard asks the question it throws me every time. Last time
I did this (years ago) I must've made exact same error. Yes there's something
wierd there as I seem to remember having to overwrite the 0845 with the new one
today, and I wouldn't have seen that if the router wasn't showing it to me as the correct
value it thought it had for that field?.. (that's before i turned it into a brick and had
to hard reset it)
3. I'd searched and found an old backup file for this router somewhere, and it says in the user.ini
profile add SIP_URI=0845BLAH username=6_digit password=_DEV_4EBLAH  voiceport=FXS1
!!!! And that I believe, worked?!
Anyway, thank god.  Was trying allllll sorts of things.
I'm not touching that speedtouch wizard again if my life depends on it!
mdean
Grafter
Posts: 70
Registered: 13-05-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Glad to hear its now sorted
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

I think you are almost there.
Right username & password with the wrong URI gives 403 forbidden (auth mismatch)
Wrong username & password gives 407 Authentication required whatever URI you put.
So, as per Martin's original post
SIP URI & Username both get filled in with the same thing - the last 6 digits of your 7 digit number/username.
Your password is almost certainly what you are correctly typing in, but as Martin says, it's not necessarily the same one you log into voip.plus.net with.
If I've got it round my neck - I apologise...
Edit: OOPS - all three of us typing together. Great, glad you are back on line  Smiley
Kwak
Grafter
Posts: 84
Registered: 05-11-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Oh I'm just happy, spent a scarey 3-4 hours or something on this.  Embarrassed
I'd kind of ruled out the phone number being wrong as I thought that was safe, that was in my back pocket, so was changing all the OTHER variables and trying different combinations, as I could see there was room for error.
I think you can see how I was sold the dummy though Wink
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Speedtouch 716 Nightmare - anyone remember the 'trick'?

Made worse by the fact that you were on Plusnet VoIP all the way back in 2005, when the old platform was set up in a really strange way. In those days your SIP address was sip:plustalk@<your main Plusnet username>.plus.com, then you had a SIP ID which was the 6 digit number & I suspect you are right that you had to get the 0845 number in there somewhere.
I think that if I go & boot up an elderly laptop, I might just find X-Lite Ver 2 (which still works & had the luxury of multiple accounts in a free product) still with the details of the old system in it.
On the other hand, I'm not quite that sad & anyway, it's time for a coffee ......  Cheesy Cheesy
All this explains why the whole world hasn't gone over to SIP phones just yet. It is the most frustrating thing to set up. I've never yet got everything all working as it should all at the same time.