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SJPhone setup...

EAnne
Newbie
Posts: 2
Registered: 25-09-2008

SJPhone setup...

I have been struggling with this for a day now - not helped by the fact that the install guide says to use sip2.plus.net as well as sip2.plus.net:5060 - and the email says sip.plus.net
I have tried all these combinations but I keep getting 'Service unavailable, Authentication failed'
Looked through the forum, and I have a 7 digit SIP ID that doesnt start with a 4. Password works fine getting into the voip site, so was wondering if it is anything like a previous poster where it needed someone to twiddle something before it would work.
Thanks for your time Smiley
3 REPLIES
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: SJPhone setup...

try again now and it should be fine - it seems there was a restriction on your account. i've seen a couple of these now - very odd, i'll get our suppliers - Gradwell to take a look at it so it doenst happen again.
I've also asked our web team to remove the reference to sip2 as it should be sip.plus.net.
cheers
Rich
EAnne
Newbie
Posts: 2
Registered: 25-09-2008

Re: SJPhone setup...

Thanks - it now logs in OK, but dialling any number (including the 160 echo test) gets it to connect briefly, and then it stops (with a single beep) and a dialog pops up saying:
SJPhone
Forbidden (From, auth mismatch)
Triple checked the settings again and can't see anything I may have missed Sad
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: SJPhone setup...

would be grateful if you could post your settings here and we can chip and make sure all those are correct before delving any further.
cheers
Rich