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SIP Peering call problem

Community Veteran
Posts: 6,249
Thanks: 430
Fixes: 39
Registered: 30-07-2007

SIP Peering call problem

Tried a SIP call from my Sipgate account today and got some strange results
Sipgate's peering prefix to PlusNet/Gradwell is 000472
A call to 00047244xxxxxxxxxx ( where xxxxxxxxxx is my voip phone number ) works.
A call to 000472xxxxxxx ( where xxxxxxx is my Plusnet SIP ID ) gets immediate voicemail ' the person at extension xxxxxxx is not available'
So why is this ? the second call is obviously getting through to Gradwell/Plusnet cos I'm getting my voice mail for the correct extension , why doesnt it connect ?
Anyone any ideas ?