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Registration Error: 479 - We don't accept private IP contacts

benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Registration Error: 479 - We don't accept private IP contacts

Followed the guide, tried the different Topology options, Vista.
Any Thoughts.
Ben
17 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 634
Fixes: 62
Registered: 04-04-2007

Re: Registration Error: 479 - We don't accept private IP contacts

Hi Ben,
What software/hardware are you using and how's your network set-up?
Do you have any software or hardware firewalls and what happens if you try with these disabled?
I've just connected to your account successfully using XLite v.3.0 build 41150 and the following settings on the internal network (I've obfuscated your SIP  ID for privacy purposes).

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Hi Bob
I have the same build X-Lite, am using a Draytek 2600G (wired) and have disabled the firewall but not enabled the UDP Ports as described in the setup guide.
I have also disabled the Windows Vista Firewall and set up X-Lite as your example above.
I have been using Skype for a couple of years with no problems.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Registration Error: 479 - We don't accept private IP contacts

Try the following, this may work for you:
Stun Enabled
Stun Server; stun.gradwell.net:3478
benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Hi PlusNet Staff,
Tried the fix above but to no avail!
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Registration Error: 479 - We don't accept private IP contacts

Any luck enabling the UDP Ports as described in the setup guide for your Draytek 2600G?  Wink
benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Tried that...Same.
This image is captured via Process Explorer hope it provides a clue  Undecided:
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 634
Fixes: 62
Registered: 04-04-2007

Re: Registration Error: 479 - We don't accept private IP contacts

What happens if you try X-Lite version 2?

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Same thing:
RECEIVE TIME: 514584
RECEIVE << 84.92.5.189:5060
SIP/2.0 479 We dont accept private IP contacts
Via: SIP/2.0/UDP 192.168.1.11:5060;rport=5060;branch=z9hG4bK8FE3B1B229254E65897595CD56336909;received=80.229.161.14
From: Ben <sip:218***@sip.plus.net>;tag=2367745160
To: Ben <sip:218***@sip.plus.net>;tag=500689ad3bdc9e45ef158ec9ca6491c8.bbef
Call-ID: B8FF5B66F59E4893AE87F94E09829F46@sip.plus.net
CSeq: 65525 REGISTER
Server: OpenSer (1.1.0-tls (i386/linux))
Content-Length: 0
Warning: 392 84.92.5.189:5060 "Noisy feedback tells:  pid=29695 req_src_ip=80.229.161.14 req_src_port=5060 in_uri=sip:sip.plus.net out_uri=sip:sip.plus.net via_cnt==1"
Sad
Community Veteran
Posts: 6,253
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Registration Error: 479 - We don't accept private IP contacts

A couple of ideas that might be worth trying.
This post suggests using a different STun server seemed to work.
http://support.counterpath.com/viewtopic.php?t=6573&
and have you tried 'discover global address' in the topology configuration. I dont understand exactly what that does but it seems to be the recommended setting for the Apple MAC but not for Windows Huh
benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Thanx Ian
Tried both: Same result!  Reloaded version 3.
Diag log below:
[08-01-06]09:19:35.402 | Info | STUN | "STUN: OK FW Type discovery: PortRestricted : 64.69.76.23:3478" | sua::CFirewallTypeDiscovery::CompleteAsSuccess
[08-01-06]09:19:35.402 | Info | AbstractPhone | "Receiving notification about firewall IP address: 80.229.161.14, voip always possible: 1" | AbPhone::CAbstractPhone::OnFirewallInformation
[08-01-06]09:19:35.403 | Info | GUI | "Receiving notification about firewall IP address: 80.229.161.14, voip always possible: 1" | eyeBeam::CPhoneFrame::OnNetworkFirewallInformation
[08-01-06]09:19:35.423 | Info | CCM | "Creating transport... [URI:218885@sip.plus.net]" | sua::CSIPAccess::CTransportCreator::Start
[08-01-06]09:19:35.423 | Info | CCM | "Not using firewall SIP proxy. Reasons:  [URI:218885@sip.plus.net]" | sua::CSIPAccess::CTransportCreator::UseFirewallSIPProxy
[08-01-06]09:19:35.423 | Info | RESIP:TRANSPORT | "Creating UDP transport host= port=5060 ipv4=1" |
[08-01-06]09:19:35.423 | Info | CCM | "DSCP marking is set for SIP or DNS signaling socket, where socket=2364, where transport type=3, where resip file is W:\Headsvn\SUA\Library\sipfoundry\main\resip\stack\InternalTransport.cxx, where resip line # is 120, where DSCP value=40" | sua::CCMAfterSocketCreationFuncPtr
[08-01-06]09:19:35.423 | Info | RESIP:TRANSPORT | "Creating TCP transport host= port=5060 ipv4=1" |
[08-01-06]09:19:35.435 | Warning | RESIPCheesyNS | "local hostname does not contain a domain part" |
[08-01-06]09:19:35.610 | Info | CCM | "DSCP marking is set for SIP or DNS signaling socket, where socket=2384, where transport type=1, where resip file is W:\Headsvn\SUA\Library\sipfoundry\main\contrib\ares\ares_process.c, where resip line # is 706, where DSCP value=40" | sua::CCMAfterSocketCreationFuncPtr
[08-01-06]09:19:35.747 | Info | RESIPCheesyUM | "Got: SipResp: 479 tid=5a4ec37e0b133d37 cseq=REGISTER / 1 from(wire)" |
[08-01-06]09:19:35.747 | Info | CCM | "Response code to SIP request did not match any entry specified in retry-response-list. Response: 479[URI:218***@sip.plus.net]" | sua::CSIPRegistrationWatcher::OnSIPRegistrationDestroyed
[08-01-06]09:19:35.765 | Info | Addressbook | "FILTER: Recreate list with entries=0" | eyeBeam::CAddressBookDocumentFilter::RecreateList
*** added by me!
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

Re: Registration Error: 479 - We don't accept private IP contacts

"URI:218***@sip.plus.net"
Not sure if it will make a difference, but that should say sip2.plus.net ?
Ian
Community Veteran
Posts: 6,253
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Registration Error: 479 - We don't accept private IP contacts

Good point Ian , if Ben's on the Voip trial it should be sip2, the post doesnt seem to indicate whether he is or isnt. Also arent the ports different on the Voip trial ?
Ben, if you are not on the Voip trial then I suggest you opt in and try it ( http://trials.plus.net ).  I started to get a registration error  problem in October, registering directly from my router, on the old Plustalk system but its fine on the Voip beta trial platform.
benwhiting
Newbie
Posts: 8
Registered: 03-01-2008

Re: Registration Error: 479 - We don't accept private IP contacts

Thanx Guys,
I wasn't on the Voip trial but now I have requested be included in the trial. Changed to sip2 and now I get the "reasonable" error 401: unauthorised.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Registration Error: 479 - We don't accept private IP contacts

Ben - you havent been added to the trial yet, we've received your request though. I should be able to get round to this for you and any others outstanding tomorrow.