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Registering - Help

jorvikmik
Grafter
Posts: 146
Thanks: 3
Registered: 29-12-2007

Registering - Help

I have been with Plusnet for a year and did take a quick look at voip but never used it. I have 780WL with phone adapter but how do I register in the first place - If I ever got an email with a phone user address then it is long gone as I have swapped PC's - Where do I go fom here - user name is 'graemsay'
TIA
9 REPLIES
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Registering - Help

I'm sure Rich will be along in a little while to help you out.
If not then raise a ticket or give CSC a call and they should be able to check whether you have an existing account and if so resend you the details.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Registering - Help

I'll PM the details you need in a sec...
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Registering - Help

What did I say. How about that for service...
jorvikmik
Grafter
Posts: 146
Thanks: 3
Registered: 29-12-2007

Re: Registering - Help

Hi Rich - Sorry to be trouble but I haven't received a seperate email with a password and not sure  what goes where:
I take it that I enter the details in the speedtouch 780WL
SIP URI: ?
Username: 2*****
Password: ?
Confirm Password: ?
Displayname: ?
Abbreviated number: ?
Port: ALL
Service Configuration
Registrar: sip.plus.net
Registrar Port: 5060
Proxy: nat.plus.net
Proxy Port: 5082
Expire Time: 3600
Do I have to register on the plusnet portal?
Mike

Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Registering - Help

Your service config is correct , I think you might find this thread http://community.plus.net/forum/index.php/topic,63126.0.html
useful for the authorisation bits.
You should have four pieces of information
1) A voip control panel username , the email address you used to register
2) A voip control panel password
3) a sip id ( 7 digit number ) to be used in configuring the 780wl
4) a sip password to be used in configuring the 780wl
If you've got 1 + 2 then you can log into the voip control panel http://voip.plus.net and get 3 ( your extension number )
form the 'account overview' and whilst you cant get 4 you can reset it to something you know. Select the extension and you will get a details screen where you can enter a sip passowrd.
Hope that helps
Any queries, post back
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Registering - Help

thats odd - resent email and copied myself into it this time and it sent successfully.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Registering - Help

Quote from: jorvikmik
SIP URI: ?

Correct settings have of 8 nov 08
settings are the same as the 716wl model.
some speedtouch 780wl model need to go on a white list before they work on voip you may have to raise a ticket
you can backup the settings for the router should any problems come up
Home >toolbox>telephony
Config
Telephony Identity
SIP URI:   extension number abbr number
Username: As above 
Password:   Huh?
Confirm Password:  Huh?
Displayname:   Anything
Abbreviated number:Anything/blank   
Port: 1 or 2 or all

Expert config page
Service Configuration
Registrar:   sip.plus.net
Registrar Port:  5060
Proxy:   natproxy.plus.net
Proxy Port:   5082
Expire Time:  3600
remember to put the tick in the telephony  box when finished

The router may have a delay period before the voip light comes on
puddy
Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: Registering - Help

@Puddy, Not sure your proxy setttings are quite correct there.
Shouldnt they be nat.plus.net OR natproxy.plus.net and the port should always be 5082
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Registering - Help

Hi Ian
Yes you are correct
puddy