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Register for broadband phone?

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Register for broadband phone?

My son tried to register for broadband phone free minutes but the link seems to have disapeared and now takes you to the new site where you cannot log on until you have registered. So how do you register for broadband phone now?
9 REPLIES
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Register for broadband phone?

Records show that you have been on the platform since November 2007.
You should make use of the username and password generated as part of your account activation at that time.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Register for broadband phone?

Tut, Tut, Tut not reading that what I wrote before answering. It was my SON (who is also a PlusNet customer) who was trying to register NOT me. If you hit the "Register broadband phone" on the portal it sends you to the new site where you are unable log in untill you have registered. In other words you can't register just go round in circles.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Register for broadband phone?

Well, never mind. Can't say I didn't try now can we.
Unfortunately there is a lack of detail for me to help within your post then.
grbell
Newbie
Posts: 1
Registered: 04-05-2008

Re: Register for broadband phone?

I'm in exactly the same boat. 
1.  I am told that I am entitled to Broadband 240 minutes
2.  I have NEVER registered for this before.  Honest!
3.  When I click on the broadband home phone icon in member centre account details I see a screen telling me to go to voip.plus.net.
4.  When I go to this address I get to a login screen.  As I have never registered I have no login details.
5.  As I have no login details I cannot login. 8-)
6.  As a last ditch attempt I use the retrieve password facility entering every email address I have ever had.
7.  No email address is recocgnised.
8.  ...and around and around we go!
I am sure this is a similar scenario to the previous post.
Cheers,
Graham.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Register for broadband phone?

Yes exactly, not much help when all you get is "Well, never mind. Can't say I didn't try now can we.
" from CS". So where do we go from here?
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Register for broadband phone?

Any chance of an answer how a new user can register for broadband phone.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Register for broadband phone?

glloyd - i've resent the email sent in november and reset your password, please use the password provided on the second email.
grbell - i've created an account for you - plese check your emails where you should find all the details you need.
cheers
Rich
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Register for broadband phone?

Banging head against a brick wall Angry Have we gone back to the days when C/S do not read messages again.
It is my SON (user name klloyd) who cannot register for the above reason NOT me.
Now it's mucked up my log in so I've got to go through all the set up again Angry
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Register for broadband phone?

apologies - account created and details emailed to the registered email address.