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Phone Not Registering

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Phone Not Registering

Hi
Broadband Phone was fine this morning - making and receiving calls.
As at 10am it will no longer register.  Nothing has changed at this end.  Checked with a friends and her account and it is the same there as well.
Is there a current problem?
Thanks, Paxy
3 REPLIES
Moderator
Moderator
Posts: 17,203
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: Phone Not Registering

Had the same issue, but mines just registered again now.
Will Moderate For Thanks
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Phone Not Registering

Mine is back on now as well.  May have been something to do with this which I read on the gradwell website:
lon-ppc-3
December 15th, 2008 9:39 am by David Palmer Resolved VoIP Problems
We have experienced a short outage lon-ppc-3, which is our main NAT proxy for customers on private networks on the single line and VoIP Centrex systems.  This server has been hard rebooted and brought back online.  The majority of phones should automatically re-register, however, if you experience any issues, we would recommend rebooting your phone.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Phone Not Registering

http://www.gradwellstatus.com/2008/12/15/lon-ppc-3/
just about to release this as a Plusnet service status - seems that our platform went down briefly and is now back up. If you are still having problems you should try connecting to the test nat proxy by swapping the nat.plus.net setting for natproxy.plus.net and reboot kit and that should hopefully resolve the issue. Once the service status is cleared you can choose which nat proxy you want to use depending on performance.
cheers
Rich