cancel
Showing results for 
Search instead for 
Did you mean: 

Outgoing voice not heard when dialling out, but dial in fine both ways

sourceit
Grafter
Posts: 127
Registered: 08-06-2007

Outgoing voice not heard when dialling out, but dial in fine both ways

I have a problem that has appeared recently where if I dial out fro either my N82 or Linksys SPA941, I can hear the other party, but they cannot hear me.  But if they call me, the call is fine both ways.
I have made no changes to firewall or ports.  N82 is on port 5060 and SPA941 is on port 5061.  Firewall is set to allow port 5060-5063 inclusive.
proxy:sip.plus.net
outgoing proxy natproxy.plus.net:5082
auth page realm sip.plus.net
Any ideas?
9 REPLIES
Community Veteran
Posts: 6,286
Thanks: 446
Fixes: 40
Registered: 30-07-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Doesnt sound like a routing issue as you would probably lose audio both inbound and outbound.
Could it be a codec issue ?
Try Changing the preferred codec list
Community Veteran
Posts: 6,286
Thanks: 446
Fixes: 40
Registered: 30-07-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Ahh!, Just read it again , forget that.
Realised its a problem on both N82 and SPA941... maybe it IS a router issue, has anything changed on your router ?
What router is it ?
sourceit
Grafter
Posts: 127
Registered: 08-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

No changes on the router (Linksys/Cisco RV082)
Highlighted
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Quote from: Source
I have made no changes to firewall or ports.  N82 is on port 5060 and SPA941 is on port 5061.  Firewall is set to allow port 5060-5063 inclusive.

I have more than 1 voip phone running at the same time and all use port 5060 and I have neither use Firewall Ports settings set on my router dont forget to untick firewall settings in windows.
As for the Nokia mobile N82 these settings should help
Sip settings
Profile name  Gradwell
Service profile IETF
Default access point Your router
Public username sip:id number@sip.plus.net
Use compression no
Registration always on or when needed 
Use security no
Proxy server
proxy server address  sip:natproxy.plus.net
Realm sip.plus.net
User Name  id number
Password  account password
allow loose routing yes
Transport type UDP
Port 5082
Registrar server
Registrar serv addr sip:sip.plus.net
Realm sip.plus.net
User name id number
Password id password
Transport type UDP
Port 5060

And dont forget this one
tools > settings > phone>  call barring >  internet call barring> anonymous call barring > switch off
Puddy
sourceit
Grafter
Posts: 127
Registered: 08-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Weird, I thought it was you that told me to increment the ports.  I will try all on port 5060 and delete the firewall rules.  All the other settings are the same and unchanged.
Community Veteran
Posts: 6,286
Thanks: 446
Fixes: 40
Registered: 30-07-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

That's not one of your average domestic routers!!
Downloaded the manual to have a look.
When you say 'firewall rules' do you mean port forwarding ? or just allowing traffic through ?
With an outbound proxy AFAIK you shouldn't need to forward any ports
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

to find out if its a router issue enter the settings that will work on your nokia n82 and ask a friend who has a wireless router and try to log your n82 on to their router to see if the same things happens.
puddy
sourceit
Grafter
Posts: 127
Registered: 08-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Still no outgoing voice.  I have actually now given my phone a public IP address and plugged it in outside of my firewall and it now registers, but still no outgoing voice.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Outgoing voice not heard when dialling out, but dial in fine both ways

Have you tried just connecting one phone I know you had problems in the past
I think this is for problem for gradwell direct http://www.gradwell.net
I am sure they will find a soloution they have been very helpful in the past when I had problems.

kind regards
Puddy