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Out off credit but only made free voip calls

puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Out off credit but only made free voip calls

Kevm1 who i recommend is unable to make calls due to being out of credit yet has only made free voip to voip calls to me.
this is the 4th time he's had this problem with his account 
Can Plusnet fix this please?
Puddy