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No Credit issue again

puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

No Credit issue again

Hi
I am helping a fellow plusnet issuer start using the voip service again.  He left because  every time he makes a call he get an out of credit e-mail again despite making no calls.
Yesterday despite making no calls for months he got the message again!
I am very embarrassed because I told him about the free voip service and he went and brought a Nokia phone but he cannot use it.
I thought this issue had been resolved or do certain accounts always run in to the no credit issue?
Puddy
He switched from a Nokia E65 to a Nokia C6-01