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New to VOIP need Advice - Hardware and Diverting?

Kahuna
Newbie
Posts: 2
Registered: 22-04-2011

New to VOIP need Advice - Hardware and Diverting?

Hi Folks - as mentioned I'm new to VOIP on Plusnet though understand a little about PBX etc. I work in a company where we have three offices around the UK, and currently because there are only 2 - 3 individuals working in each we have been using one or two PSTN lines in each and having Skype as our interoffice call solution. Saved a ton of cash with Skype I have to say. All the offices have a Plusnet account (business) and obviously now the opportunity for VOIP through Plusnet too.
I'm looking for a solution that will allow me to take VIOP calls on our VOIP Numbers in one office and transfer them to another number in one of the other offices ala PBX. Also, I'd like to take our fixed PSTN numbers and answer them on the same hardware as the VOIP. Thirdly I'd also like to have speaker phone etc for the handsets.  So to summarise what I'm hoping one of you VOIP Guru's can guide us with:
1. Can we transfer calls between Plusnet VIOP solutions (between offices with their own VOIP Numbers) ?
2. is there hardware available to take both VOIP and PSTN incoming / outgoing calls, and what would you recommend ?
3. Is there a way to PBX the incoming PSTN calls and transfer them to another VOIP extension?
Very much appreciate your feedback on the se questions and any other guidance you think might be appropriate for us.
Cheers
Ian
4 REPLIES
Community Veteran
Posts: 6,249
Thanks: 428
Fixes: 39
Registered: 30-07-2007

Re: New to VOIP need Advice - Hardware and Diverting?

Have a look at the Siemens Gigaset IP range ( A580IP,C475IP & S685IP ) you can see the sort of prices here http://www.cordless-phones.uk.com/voip-phones/voip-dect-phones/
They are dual dect phones and allow making & answering of calls on both voip and landline from the same handset.
Quote
1. Can we transfer calls between Plusnet VIOP solutions (between offices with their own VOIP Numbers) ?
2. is there hardware available to take both VOIP and PSTN incoming / outgoing calls, and what would you recommend ?
3. Is there a way to PBX the incoming PSTN calls and transfer them to another VOIP extension?

The phones above will allow you to do 2. and I believe 1. but I've never tried transferring calls myself ( I have a C475IP ).
As to 3. I'm really not sure the Gigaset is going to be capable of that I suspect you really need a proper PBX for that.
You can download the manual for the A580 IP from the Gigaset website http://gigaset.com/uk/en/cms/PageCustomerServicesDownloadsManuals.html , its quite a substantial document so I suggest you have a good read to start with and then post back with any questions.
If you're going to use voip for business then you might want to look at Gradwell's ( they host the PlusNet voip ) business services such as http://www.gradwell.com/phoneservices/multiuser.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: New to VOIP need Advice - Hardware and Diverting?

Also  have a look at
http://www.yealink.co.uk
http://www.voipon.co.uk
Grandstream do some great voip handsets most with speaker phone and additional buttons to transfer calls most phones  have more than one voip account or a different voip company they have just brought out a new range of phone range that start 21
Snom also make great office phones but can be a little expensive
Also for a small company like yours have a look at http://www.coms.com  It’s the only company (except sipgate) that don’t charge you for have a Normal std number of your choice and they have a normal 020 number for support.  Plusnet voip service is mainly for home/soho users and any issues you have can only be answered by raising a ticket or coming back to this forum and us helping you out.
Don’t forget some Nokia phones allow you to make voip calls
I am not sure how many accounts you can have with Plusnet
Puddy
coms.com allow you to rent equipment  instead of buying which is more tax efficient for your company
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: New to VOIP need Advice - Hardware and Diverting?

Quote from: Kahuna
1. Can we transfer calls between Plusnet VIOP solutions (between offices with their own VOIP Numbers) ?

Yes you can do this even with a simple phone setup or if using a VoIP compatible mobile phones. My set up is using a BT Business hub setup to use a  PN VoIP account with a normal DECT phone plugged into it. You need to setup the # transfer and then it's a simple case of pressing # on the handset and dialling the extension number. When # is pressed the caller will hear music on hold. You can only dial the extension numbers not full PSTN or sip numbers.

Quote from: Kahuna
2. is there hardware available to take both VOIP and PSTN incoming / outgoing calls, and what would you recommend ?
3. Is there a way to PBX the incoming PSTN calls and transfer them to another VOIP extension?

2. is easily achieved by many devices but not sure about 3
Kahuna
Newbie
Posts: 2
Registered: 22-04-2011

Re: New to VOIP need Advice - Hardware and Diverting?

Thanks Folks - I'll take it further with a gigaset set-up to start with.
That should get us up and running quickly, and we'll see where we go from there.
Cheers
Ian