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Moved to unlimited now cant make any calls?

Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Moved to unlimited now cant make any calls?

I moved over to unlimited last night. My minutes got reset as expected, but today all I get when I try making a call is a series of beeps after I dial a number, making it sound like all the numbers are bad.
Anybody got any ideas?
36 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Morning!
Rich is just testing this out for you now.  He saw your ticket earlier Smiley
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Cheers James,
I just got an email saying my password has changed  Cry Why?  Crazy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Hiya,
Rich was trying to reset your password and then to try logging into your account as you to prove that the service was/wasn't working.
I'm sure he'll be along once he's finished his lunch.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Just to update - Rich can't find anything wrong with your account, apart from the fact it's not working Sad
He's not able to make a call either and as such is raising your issue to Gradwell who will investigate.
It also should have no bearing on the fact that your account change has happened, it's looking coincidental, but I am sorry for the problems that you're having.
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Quote from: Jameseh
Just to update - Rich can't find anything wrong with your account, apart from the fact it's not working Sad

Yep thats what I thought, I haven't made that many calls, and haven't used it for about a week, so it might have been down for that long, it was just I went to use it this morning and it didn't work, so it seemed like a coincidence that I had changed products and then couldn't make any calls.
BTW For some reason Surf control was ENABLED this morning when it should have been off.
Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: Moved to unlimited now cant make any calls?

@Jameseh,
Was there a general problem with the voip service ? I've just looked at my voip control panel and it was showing offline even though my Siemens C475 is permanently connected. Tried X-Lite here from the office and it registered ok but the account still showed offline. Eventually after a few minutes the account correctly showed the C475 online!!!
Checked the gradwell status but nothing showing. 
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

@MisterW - Nothing that I'm aware of I'm afraid.
@biker955 - Your account should be working now.  Apparently there was a password issue with a "rogue" session on Gradwells databse.  I'm not really sure what that means, but it sounds good that it's fixed Smiley
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Nope still getting the beep beep beep
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Have you tried using the new password that Rich sent you on your ticket just before 2pm?
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Logged in yesterday, reset my passwords, checked the phone was registered (YEP) and no calls.
Still have the same problem today.
Status from the BB Phone site:-
Status 79.135.xxx.xxx, expires at 2009-03-24 14:05:28, logged into v-sip-1
SIP Device SpeedTouch 716
SIP Server sip2.plus.net:5060
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Hiya,
Can you possibly confirm that you're using sip.plus.net & not sip2.plus.net?
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Was on sip yesterday, but noticed that it had been connected to sip2 when Rich was testing, so tried that.
Just switched back. And guess what no difference  Huh
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Moved to unlimited now cant make any calls?

Ok - Rich is trying something else.
Community Veteran
Posts: 6,532
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: Moved to unlimited now cant make any calls?

Ok I will leave all the settings alone and not try it until I hear back.
BTW my open ticket hasn't had any update apart form some transferring since yesterday at 12:22