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Minus Credit

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Minus Credit

I made a phone call which used more credit than I have and it now shows -36p
What does this mean in practice - how will that money be collected?Huh
3 REPLIES
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Minus Credit

This means that a call was made and calculated at a price higher than the credit you had available. This happens due to the calculations done in a call to work out what credit remains.
On occasion, this is not completely realtime and you are able to make a call longer than your credit will allow. The exact minus value is more down to the rate the call is charged at.
This negative value will not be automatically collected, however you wont be able to make chargeable calls as a result.
Should you topup, part of this topup will be used to bring your account into credit. So a topup of £5, will place you with £4.64 credit.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Minus Credit

thanks for the full reply!
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Minus Credit

I'm going to run a report and work out a Best practise for collecting/notifying customers of amounts over -£1.