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Issues this morning?

Moderator
Moderator
Posts: 17,218
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Registered: 11-01-2008

Issues this morning?

Anyone else having issues?
Can't make a call out and voip.plus.net is running very slowly.
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12 REPLIES
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Re: Issues this morning?

Incoming calls appear to be fine, however, when you make a call out to PSTN the audio is very very choppy.
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: Issues this morning?

Managed to make a call out now, but audio is choppy.
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Issues this morning?

There's nothing on Gradwell's Service Status page.
I'll get Bob/Chris to try making a call.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Issues this morning?

Replicated at this end.
I'll get CSC to raise an issue with Gradwell.
Moderator
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Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: Issues this morning?

Thanks James
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Issues this morning?

Guys - Were you using softwware or hardware phones?
We have an issue currently open with Gradwell and we're supplying additional examples as we see them.
Moderator
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Posts: 17,218
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Fixes: 101
Registered: 11-01-2008

Re: Issues this morning?

Hardware - Granstream BT 100
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Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: Issues this morning?

I have choppy audio on outbound too, SJphone
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Issues this morning?

Guys - Gradwell have indicated that one of the servers was not performing correctly, which they have since rebooted and believe this to have resolved the issues that you were experiencing.
They've said that if you're still having problems, to reboot your router and let us know if the problem hasn't gone away.
Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: Issues this morning?

sounding better for me, thanks for the update.
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Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: Issues this morning?

Just had a phone call from CSC telling me it's fixed. Good service Smiley
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Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: Issues this morning?

Blue eyed boy