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Incoming Calls Failing

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Incoming Calls Failing

When I get a call to my plusnet VOIP phone line the phone rings as expected.
However, as soon as I lift the handset the call terminates and the screen shows missed call.
I have made no changes - my sipgate line is working fine on the same hardware.  (Grandstream 2020).
Help!
3 REPLIES
zpeterk
Grafter
Posts: 377
Registered: 14-04-2007

Re: Incoming Calls Failing

Mine (Zoom) has been doing that since the recent changes
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Incoming Calls Failing

Hi Paxy,
Did you read the ticket that was sent to you on the 17th April #68469388 just to make sure that you've made any necessary adjustments.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Incoming Calls Failing

Yes, read the ticket.  The issue had actually resolved itself, so I have put it down to a Gradwell issue as it only happened on Saturday.
Thanks