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Inbound calls diverted to voicemail

Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Inbound calls diverted to voicemail

Well I made a little more progress. Silly me - I was putting in the default PIN of the GAP phone and not the PIN which I set the base station up with.
I corrected this and thought it was OK. The GAP handset said HS-2 for a few moments. However, I have now lost dial tone on both handsets (note I'm only using this for VOIP so no fixed line attached) but also, when I ring the geographic number, my phone is tied up and I go straight to Plusnet's voicemail system.  don't know how to unengage the VOIP.
Please can someone help.
Annie
71 REPLIES
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Inbound calls diverted to voicemail

Just an additional note on to the above - strangely, I can dial out but not in.
Annie
Moderator
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Registered: 11-01-2008

Inbound calls diverted to voicemail

Is it showing as registered at voip.plus.net?
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Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Inbound calls diverted to voicemail

Sorry for being a bit slow but where do I look to check this please?
Annie
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Posts: 17,192
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Registered: 11-01-2008

Inbound calls diverted to voicemail

If you sign on here https://voip.plus.net/login/ under account overview what does it say?
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Annie
Rising Star
Posts: 272
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Registered: 25-09-2007

Inbound calls diverted to voicemail

Broadband Phone 120 2009-03-06 12:25:42 01752 ****** ******* (Ext) online until 2009-06-17 12:09:40
Where I have put asterisks, it shows my geographic number and my sip extension.
Annie
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Posts: 17,192
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Registered: 11-01-2008

Inbound calls diverted to voicemail

So that's looking OK.. if you de-register the new handset does the dial tone come back?
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Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Inbound calls diverted to voicemail

Hi again. No, I have deregistered the additional handset and still no joy. I have even set the original handset back to default settings but this has not helped.
Annie
Moderator
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Posts: 17,192
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Fixes: 101
Registered: 11-01-2008

Inbound calls diverted to voicemail

It might not be you, I've just been told all my calls are diverting too.
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Moderator
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Posts: 17,192
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Registered: 11-01-2008

Inbound calls diverted to voicemail

Just tested it and it does.
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Inbound calls diverted to voicemail

Guys,
I've just done the equivalent of "refreshing" your VoIP service.
Can you try again in 45 minutes and see if your calls are going through?
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Inbound calls diverted to voicemail

Will do. Annie
Annie
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Posts: 17,192
Thanks: 883
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Registered: 11-01-2008

Inbound calls diverted to voicemail

thanks James, will do.
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James
Grafter
Posts: 21,036
Registered: 04-04-2007

Inbound calls diverted to voicemail

Thanks.
There's only so many times I can listen to Adie's voicemail Wink
Community Veteran
Posts: 6,253
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Inbound calls diverted to voicemail

@Annie,
If that doesnt work, I'd try a reset of the C475. You can do it from the web configurator or by powering off and on. It should retain all the settings ( including handset registrations ) across the reset.