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Fax-2-Email - charging??

Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Fax-2-Email - charging??

In my VOIP phone control panel, see that my credit has been charged for a fax that I received on 18th September. Why have I been charged for this fax? They used to be free.
Annie
3 REPLIES
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Fax-2-Email - charging??

No, this should not be happening.
I've checked this on a few others and can see this is happening.
I am currently looking into this now to see if we can find the cause.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Fax-2-Email - charging??

Having looked into this further, we cannot spot anything obvious at the core of this.
This is happening across the board and impacts the ability to make VoIP calls (if you have VoIP and Fax) once you reach -£0.01 credit. Faxes will be received as normal.
This may prompt low credit warning emails as well.
I have raised problem 72796 for me to investigate and I have raised the case to our suppliers for further investigation. We will ensure these calls are credited back to you.
Annie
Rising Star
Posts: 272
Thanks: 3
Fixes: 1
Registered: 25-09-2007

Re: Fax-2-Email - charging??

Thanks Phil, I'll await further progress in due course.
Annie