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Failed to register Sjphone

Evilgenius
Grafter
Posts: 51
Registered: 17-11-2007

Failed to register Sjphone

Hi.
I cant get this SJphone thing to connect. The username and password Ive used doesnt seem to be correct. Can you guys forward me my Sip id / password so that I can try this out?
kind regards
Dave.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Re: Failed to register Sjphone

Hi Dave,
I've just replied to your PM, you should have an email to the address we hold for you shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Evilgenius
Grafter
Posts: 51
Registered: 17-11-2007

Re: Failed to register Sjphone

thanks chris. Didnt think the PM was sent, but it was.
Smiley
Evilgenius
Grafter
Posts: 51
Registered: 17-11-2007

Re: Failed to register Sjphone

Okay im still having problems with this. What exactly should a sip number look like and where on the VOIP control panel would it be? When initializing the Sjphone app, it asks for a user name and password. I have entered the one which was sent to my wifes inbox but this does not work.
o.coyle@xxx.com
the 8 character password.
Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: Failed to register Sjphone

I would edit the email address to disguise it. It is not a good idea to post personal details on the forum.
Evilgenius
Grafter
Posts: 51
Registered: 17-11-2007

Re: Failed to register Sjphone

k thanks.
Okay ive followed the instructions on the plus site for entering the details. Then ive added my SIP id and password. The error message i get is:
plusnet voip
service unavailable
authentication failed.
any ideas?
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Failed to register Sjphone

I've tested your account and it registered first time and i was able to make a test call to my own phone. I've PM'd the details you need to use so hopefully its just a matter of ensuring your authenticating with the right details.
cheers
Rich
Evilgenius
Grafter
Posts: 51
Registered: 17-11-2007

Re: Failed to register Sjphone

thanks Rich for your help.
Wink