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Failed login

Petard
Rising Star
Posts: 140
Thanks: 23
Registered: 22-08-2011

Failed login

I cannot log in to the Control Panel at the moment (the login page is there, but says my details are incorrect), and my softphone can't register with the server either ("Authentication failed").
Is anyone else having problems? Is something broken?
The Service Status page shows "No known issues [sic]".
Edit: ... and if I dial my VoIP number, I hear a recorded message saying there is a fault.
Suppose that's it. If it's a fault, that's not so bad – better than someone having hacked my account.  Undecided
20 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Failed login

My account's not registering either and neither can I log into the Control Panel. Perhaps something's gone awry with this maintenance?
I'm not in the office but I've raised a ticket with Gradwell anyway (ref #162505).

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 17,191
Thanks: 883
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Registered: 11-01-2008

Re: Failed login

Got an email saying mine went off line about 2am
Will Moderate For Thanks
RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: Failed login

Quote from: dvorak
... email saying mine went off line about 2am

My email was timed at 1:03am so downtime now over 10.5 hours
Petard
Rising Star
Posts: 140
Thanks: 23
Registered: 22-08-2011

Re: Failed login

Quote from: Bob
I'm not in the office but I've raised a ticket with Gradwell anyway (ref #162505).

Thanks, Bob.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Failed login

Same here, can't log in and phone won't register.
Bob.
Moderator
Moderator
Posts: 17,191
Thanks: 883
Fixes: 101
Registered: 11-01-2008

Re: Failed login

Maybe we've all been cut off early Roll eyes
Will Moderate For Thanks
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Failed login

That seem to be the case.
RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: Failed login

I normally get regular emails from Gradwell regarding service failures / maintenance schedule notifications etc but the last one I received was on Friday (14/8/15) @ 16:15 regarding the maintenance Bob referred to above, nothing since.  Clearly the main Gradwell system is working fine and it's just affecting PlusNet punters and they're not bothered about us.  Sad
Community Veteran
Posts: 6,249
Thanks: 428
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Registered: 30-07-2007

Re: Failed login

Quote
Maybe we've all been cut off early
It's beginning to look like it, still down this morning.
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Failed login

I've nudged Gradwell again. Seems to be something specific to our account.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: Failed login

Quote from: Bob
.... Seems to be something specific to our account.

Perhaps a weeks postponement to the PN VoIP service cease date could/should be negotiated to compensate us for the loss of use of the service for at least the penultimate weekend of its life  Roll eyes
HartPD
Newbie
Posts: 9
Registered: 31-07-2007

Re: Failed login


Plusnet did give us plenty of warning, but I did nothing about it except read the forum postings and look at all the alternatives.
The service going off early, just prompted me to choose another provider, stick some cash into it and change the settings on my phone.
So they just pushed me into action - maybe for the best.
Paul.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Failed login

Yep, switched over to sipgate a few days early myself.
Bob.
mattewan
Grafter
Posts: 64
Registered: 30-11-2009

Re: Failed login

For me it went down just before midnight on Friday.... Errors from my asterisk logs:
[Aug 14 23:57:47] NOTICE[14917] chan_sip.c: Failed to authenticate on REGISTER to '<sip:7930023@sip.gradwell.com>;tag=as3a1cd546' (tries '3')
[Aug 14 23:58:07] NOTICE[14917] chan_sip.c:    -- Registration for '7930023@sip.gradwell.com' timed out, trying again (Attempt #5)
[Aug 14 23:58:07] NOTICE[14917] chan_sip.c: Failed to authenticate on REGISTER to '<sip:7930023@sip.gradwell.com>;tag=as3a1cd546' (tries '3')
[Aug 14 23:58:27] NOTICE[14917] chan_sip.c:    -- Registration for '7930023@sip.gradwell.com' timed out, trying again (Attempt #9)
[Aug 14 23:58:27] NOTICE[14917] chan_sip.c: Failed to authenticate on REGISTER to '<sip:7930023@sip.gradwell.com>;tag=as3a1cd546' (tries '3')
[Aug 14 23:58:47] NOTICE[14917] chan_sip.c:    -- Registration for '7930023@sip.gradwell.com' timed out, trying again (Attempt #13)