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Do I still get free minutes on Premier 1?

Moderator
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Posts: 17,194
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Registered: 11-01-2008

Do I still get free minutes on Premier 1?

I'm on the premier 1 account and have just activated the broadband phone.
I remember that there was some free minutes for broaband calls, do these still exist on the new platform?
Cheers..
Will Moderate For Thanks
13 REPLIES
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: Do I still get free minutes on Premier 1?

I'm only a customer, so someone from Plusnet may put me right, but as far as I know, the free VOIP minutes remain.
John
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Do I still get free minutes on Premier 1?

Your absolutely correct. I think you get 120 free anytime minutes to 01/02 numbers with premier.
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: Do I still get free minutes on Premier 1?

240  Smiley
Moderator
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Posts: 17,194
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Registered: 11-01-2008

Re: Do I still get free minutes on Premier 1?

Hmm just logged in and i have this message "None of your packages support inclusive minutes."
Could someone have a look into it please?
Cheers..
Will Moderate For Thanks
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Do I still get free minutes on Premier 1?

Your on a PAYG package which doesnt support any inclusive minutes.
Moderator
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Re: Do I still get free minutes on Premier 1?

Sorry to drag this up again but i have checked the product page here http://www.plus.net/support/broadband/products/archive/broadband_premier_archive.shtml#spec and it says I should get some inclusive minutes.
It doesn't mention needing to be on a package it says..
Quote

Broadband Premier comes with 240 minutes of Broadband Phone calls (sometimes called VoIP) to use at anytime each month*. International calls and calls to mobiles are also at cheap rates so you can make great savings on your phone bill.
    * Free calls over the Internet**
    * 240 minutes of calls to UK landlines included*
    * Great-value PAYG rates on other calls
    * 5 minutes Voicemail (approx)
* Included minutes can only be used to call 01 & 02 UK landlines.
**Make calls to other Broadband Phone users and the customers of other associated VoIP providers for free at any time.

which seems to imply after my minutes are used I'd be charged on PAYG anyway.. can someone clarify for me please?
thanks
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puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Do I still get free minutes on Premier 1?

I am on monthly Broadband Premier 1 and do get 240 free voip calls every month.
Not sure were they got 120 free minutes a month from?
Puddy
=jillweekes account
Community Veteran
Posts: 3,291
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Registered: 10-08-2007

Re: Do I still get free minutes on Premier 1?

I also have Premier Option 1 with 240 free voip minutes . I didn't realise it could be PAYG though.
Moderator
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Posts: 17,194
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Registered: 11-01-2008

Re: Do I still get free minutes on Premier 1?

According to Rich you can't, accroding to that link you can. I was looking for clarification...
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puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Do I still get free minutes on Premier 1?

simple payg you dont
monthly you get free 240 min
puddy
chickendippers
Grafter
Posts: 58
Thanks: 2
Registered: 30-08-2008

Re: Do I still get free minutes on Premier 1?

I had to contact customer support to have the inclusive minutes assigned to my broadband phone account.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Do I still get free minutes on Premier 1?

You should be entitled to 240 mins on Premier accounts. Sorry if i've advised otherwise, if you need to be upgraded then please raise us a ticket and we'll change this for you.
cheers
Rich
Moderator
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Posts: 17,194
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Registered: 11-01-2008

Re: Do I still get free minutes on Premier 1?

Thanks Rich, ticket has been raised 26272093.
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