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Cannot Dial Some Numbers

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Cannot Dial Some Numbers

I'm getting "Not available" from my Siemens AP580IP and "Call failed: No route to call target" from X-Lite when dialling some numbers this morning.
Some numbers are working but others (including 0114 296 5188 - PlusNet Support) are not. The numbers that don't work are working from my landline. There doesn't seem to be any pattern to which numbers fail and which succeed.
Bob
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Cannot Dial Some Numbers

Hi Bob,
We're seeng similar problems from the office connection.
I've got one of the CSC guys dial testing from one of our test lines and we'll raise it with Gradwell if it's still an issue.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Cannot Dial Some Numbers

Ok - if you need another number that isn't working then try 0113 3809574 - Halifax Telephone Banking.
Very frustrating !
Bob
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Cannot Dial Some Numbers

Seems to be working now.
Bob
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Cannot Dial Some Numbers

Please could we have some feedback on what the problem and the fix was.
Bob
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Cannot Dial Some Numbers

Sorry Bob - We had the same problem initially and before we'd managed to raise a fault report to Gradwell, everything started working again properly.
It's possible that they saw an issue and had it fixed.  Hopefully everything's now okay for you.