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Can anyone help Please - Siemens Gigaset C475

mkiyani
Dabbler
Posts: 14
Registered: 05-04-2010

Can anyone help Please - Siemens Gigaset C475

With the forum support and after lot of struggle finally I did registered my siemens C475.
But now Unfortunately my internet is disconnecting every few minutes and if I place a call through C475 my router resets every time automatically. If I take out the ethernet cable of C475 from the router then internet works perfectly.
        My router is Thompson. Network provider Plus Net. I am using only wireless connection for two laptops. No other devise is attached to my router.
        I have tried different ports of the router for voip connection, the problem remains the same.
 I will be very greatful if someone can help me out please.
8 REPLIES
Community Veteran
Posts: 6,249
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Can anyone help Please - Siemens Gigaset C475

Sounds like the router may be faulty if its crashing, Have you tried upgrading to the latest f/w here http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
mkiyani
Dabbler
Posts: 14
Registered: 05-04-2010

Re: Can anyone help Please - Siemens Gigaset C475

thank You MisterW for advise.
I have checked My router firmware which is 8.2.23.0.
I do think I need to upgrade this.
Regarding the link You sent Can You kindly let me know how to open that bin file and if the 8.2.6.5 (plus net branded) will be the one for upgrade.
          thanks.
Community Veteran
Posts: 6,249
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Can anyone help Please - Siemens Gigaset C475

Quote
Regarding the link You sent Can You kindly let me know how to open that bin file and if the 8.2.6.5 (plus net branded) will be the one for upgrade.

I dont actually have one of the PlusNet TG585v7 routers but my guess would be that the 8.2.6.5 PlusNet branded is the one to use for upgrade.
You open the bin file with the Firmware flashing utility as described in the instructions.
mkiyani
Dabbler
Posts: 14
Registered: 05-04-2010

Re: Can anyone help Please - Siemens Gigaset C475

many thanks, its in process of downloading. I will update You if this works
mkiyani
Dabbler
Posts: 14
Registered: 05-04-2010

Re: Can anyone help Please - Siemens Gigaset C475

Thank You MIsterW very much.
looks like, it did work.
Currently no more disconnections.  Hope it stays like this.
      Have a nice a peaceful day.
Community Veteran
Posts: 6,249
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Can anyone help Please - Siemens Gigaset C475

Quote
Currently no more disconnections.  Hope it stays like this.

Sounds good. Smiley
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Can anyone help Please - Siemens Gigaset C475

To make life easy with your Thomson router and gigaset ip voip phone to tick always use the same address
See link below
Kind regards
Puddy
mkiyani
Dabbler
Posts: 14
Registered: 05-04-2010

Re: Can anyone help Please - Siemens Gigaset C475

Thank You Puddy for kind advise. I will do that.
          Thanx