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Call Failed 603

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Call Failed 603

Hi All
Today I am getting all outgoing calls failing with the message Call Failed 603.
- I have not changed any settings - infact the whole platform has been rock solid for a while.
- I have 120 minutes of unused credit so that shouldn't be the problem.
- Incoming calls are fine.
Any ideas?Huh
Thanks, Paxy
30 REPLIES
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Call Failed 603

Ditto. I can make sip to sip calls, connect to the voicemail but can't make PSTN breakout calls. Was going to leave it a while before raising a ticket as today is the end of my billing month so thought the problem could be related to this.
oh and no problem with incoming calls.
Moderator
Moderator
Posts: 17,192
Thanks: 883
Fixes: 101
Registered: 11-01-2008

Re: Call Failed 603

I've just made 2 PSTN breakout calls OK.
Will Moderate For Thanks
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Call Failed 603

My billing month doesn't change until th 8th so I don't think it can be that for me.....just outgoing PSTN....
I have raised a ticket as well.....
(PS I have also checked another plusnet ADSL line which also has voip and that IS working so it must be a limited number that are failing)
Moderator
Moderator
Posts: 17,192
Thanks: 883
Fixes: 101
Registered: 11-01-2008

Re: Call Failed 603

Nothing on the Gradwell service status as yet
Will Moderate For Thanks
Community Veteran
Posts: 6,253
Thanks: 430
Fixes: 39
Registered: 30-07-2007

Re: Call Failed 603

Just tried mine and its working ok.
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Call Failed 603

Might be a momentary blip - please reboot your kit and try again. If we can get a couple more examples and it doesnt go away i'll get a support ticket raised with Gradwell...
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Call Failed 603

Rebooted and tried again - no difference - call failed 603.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Call Failed 603

Likewise for me, still failing.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Call Failed 603

Hi
Any news - still getting the 603 @ 13:44
Thanks
Embarrassed
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Call Failed 603

Looking back we have had this issue before and Plusnet reported that it was a Gradwell database issue...
http://community.plus.net/forum/index.php?topic=64260.msg516882
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Call Failed 603

i've raised an issue and advised that there should be some database checks completed before anything else. Its obviously not equipment or setting related as your both experienced users with different types of kit. I suspect this is happening to others as well so we'll check it out - better be safe than sorry on a friday afternoon.
Gradwell incident: 52113 - if you want to chase this up over the weekend with our technical support but im hoping i'll have something to feedback before 5.30 today.
-Rich.
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Call Failed 603

I cannot make any voip today etheir

Puddy
RichSmol
Grafter
Posts: 709
Registered: 29-10-2007

Re: Call Failed 603

I've added you to the open incident puddy. Interestingly, there have been a couple of reports stating that calls are appearing in calls made logs where calls clearly havent been made. I wonder whether they are related in some way!
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Call Failed 603

Interestingly all my calls are showing as 'billed' - i thought (maybe incorectly?) that calls in the current period stayed in unbilled until you rolled over month end?