cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Phone problems? - 14/09/11

Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Broadband Phone problems? - 14/09/11

Looks like Gradwell have a few gremlins in the works today. Not sure if it's affecting our Broadband Phone customers or not (given that we resell Gradwell's services) but it's one to keep an eye on.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

9 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Broadband Phone problems? - 14/09/11

Judging from the noise in the CSC it looks like this *is* affecting our customers Sad
I'll get a Service Status announcement out...
Edit: now posted.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 17,191
Thanks: 883
Fixes: 101
Registered: 11-01-2008

Re: Broadband Phone problems? - 14/09/11

Hmm I've not seen issues so far
Will Moderate For Thanks
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Re: Broadband Phone problems? - 14/09/11

Killed my phone  and it's still not back :-(
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,249
Thanks: 428
Fixes: 39
Registered: 30-07-2007

Re: Broadband Phone problems? - 14/09/11

I'm not at home but looking at the voip control panel my phone is showing as online until 14:55, which tends to indicate it re-registered ok at 13:55.
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Broadband Phone problems? - 14/09/11

Now fixed.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Re: Broadband Phone problems? - 14/09/11

Not for me it isn't! Angry
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Re: Broadband Phone problems? - 14/09/11

Now back on the air - somehow the SIP password had got reset/lost. I had to generate a new password and on trying that all was well again.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Broadband Phone problems? - 14/09/11

Tried my account (which I haven't used in aeons), and got straight in jelv so I don't think your problem is system wide.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Re: Broadband Phone problems? - 14/09/11

I think I was one of the early callers reporting the problem. They did say that they were going to try connecting to my account to see if they could reproduce the problem, so I wonder if when trying to find my password it got reset?
Anyway, all's well now and I know that resetting the password is something that needs to be tried if I get problems in the future.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)