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Broadband Phone account password ?

Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Broadband Phone account password ?

I have been through the registration process for activating 'Broadband Phone' on my BBYW-Option2 account, and have received an email containing the SIP information, but no other password details -
Your account details
--------------------
Your Broadband Phone account:         Broadband Phone 120
Your phone number:                    01??? ??????
Your SIP ID:                          ??????
Your SIP password:                    ???????????????
Your username:                        ???????
Your voicemail pin code:              ????

Basic server settings
---------------------
Your SIP domain:            sip.plus.net
Your SIP proxy:             nat.plus.net:5082


So I am now trying to login to administer my account using this screen -

I am using the email address shown in the 'Broadband Phone' sign-up process and to which the SIP details were sent,
but what password am I supposed to be using for this screen ?.
I have tried the supplied SIP password, and my Plusnet broadband account password without success.

I know I could follow the "forgotten your password?" link and set a new one, but that isn't helping the next person that has this problem.

I can login on the alternate "PlusNet extension login" screen using my "SIP ID" and "voicemail pin code"
but that takes me to a screen that seems to have a subset of the account administration options -

What am I doing wrong ?
12 REPLIES
Moderator
Moderator
Posts: 17,204
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: Broadband Phone account password ?

with me it was the email address I signed up with and the password in that email.
Will Moderate For Thanks
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

So when you say -
Quote
the password in that email

do you mean the "SIP password",  or was there another account password provided ?
Moderator
Moderator
Posts: 17,204
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: Broadband Phone account password ?

yes the "SIP Password", there was no other password provided.
However, that was nearly 5 years ago and since then the SIP password implementation has changed it's now randomly generated and can be only seen once.
Will Moderate For Thanks
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

I have just tried again.
I copy and pasted the email address from the confirmation email, into the email box,
then copy and pasted the 15 digit random letter "SIP password" from the email, into the password box,
and it still fails !  Cry
Moderator
Moderator
Posts: 17,204
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: Broadband Phone account password ?

there's no space copied after the password is there? that's happened to me before now when trying something similar.
when I signed up the password was only 6 digits!
Do you still get three emails?
Subject: Your new Broadband Phone PAYG account
Subject: Account activation required
Subject: Your new Broadband Phone account
I'm assuming you do and all your SIP info was in the third one?
Will Moderate For Thanks
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

Definitely no space after the password, as I have tried carefully typing it in twice, I also tried typing the string into 'notepad' and then copy & pasted that, and also tried copy and pasting directly from the email.
I've only received two emails -
"Account activation required" - where I needed to choose a phone number and confirm a few details.
and
"Your new Broadband Phone account" - confirming "account is now ready" and the details as shown in my first posting above.
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

Just an update -
I now know the supplied "SIP password" is correct, as I have setup the SIP details in my mobile phone, the service registered and I have made an outgoing VoIP call, where the destination landline showed the correct 'caller ID' and the audio worked in both directions.
Having said that, I'm still working on why I get the number unobtainable tone when I try and call my new number from a landline.
I am still stuck as to what password to use to login to my account.
Community Veteran
Posts: 6,258
Thanks: 433
Fixes: 39
Registered: 30-07-2007

Re: Broadband Phone account password ?

It's a long time since I signed up but I seem to recall there were 2 passwords, the sip one for setting in the registration details for the phone, and a voip account one. I'm fairly sure they were different but think both were sent in the same email. The CSC ought to be able to check for you (assuming you can get hold of someone who knows what voip is!! ).
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

As I can already login using the "Extension number" + "Extension PIN" method to reveal this page -

I am assuming that using the "Email address" + "Password" method will give me a similar page but with more account administration options, or do both login methods simply go to the same page ?
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Broadband Phone account password ?

Morning purleigh,
I've kicked a password reset email over to you.
That should sort you out Smiley
Regards,
Matt
Community Veteran
Posts: 5,391
Thanks: 206
Fixes: 2
Registered: 11-08-2007

Re: Broadband Phone account password ?

Thanks, that does allow me to login to my account.
Smiley
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Broadband Phone account password ?

Awesome!
No problems Smiley