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Broadband Phone - Randomly All Calls Going To Voicemail

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Broadband Phone - Randomly All Calls Going To Voicemail

I have 2 different broadband phone accounts through 2 different ADSL lines.
Tonight neither are accepting incoming calls and are going to voicemail.
Is there something up with the service?
Regards, Paxy
14 REPLIES
pnf
Grafter
Posts: 266
Registered: 07-11-2007

Re: Broadband Phone - All Calls Going To Voicemail Tonight??!

paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail Tonight??!

Hi - thanks for the link but I am not sure it helps me. 
I can register without any problems and I am already using sip2
I am still having the same problem on both numbers...
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Re: Broadband Phone - All Calls Going To Voicemail Tonight??!

You're right - different problem. I'm now registering ok on sip2 & I've just checked that an incoming call does ring rather than go straight to voicemail.
I didn't actually answer it, but I assume that I got further than you are doing.
Two aspirins & if it's not better in the morning, it sounds like a ticket job.  Wink
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail Tonight??!

Wink
No different this morning so I have raised a ticket.....
farrin
Grafter
Posts: 35
Registered: 24-01-2008

Re: Broadband Phone - All Calls Going To Voicemail

same problem here.......
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Broadband Phone - All Calls Going To Voicemail

yep same problem  10:13

have e-mailed gradwell to find out what the problem is
puddy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband Phone - All Calls Going To Voicemail

We've also raised this issue with Gradwell.
Plusnet Staff
Plusnet Staff
Posts: 10
Registered: 09-11-2007

Re: Broadband Phone - All Calls Going To Voicemail

Hi,
as James has mentioned we've raised this to Gradwell. If anyone else has the same problem, could you either post here or raise a ticket and include reference 33997.
This'll make it easier to pull all of the examples together.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

ok - update.
(I have changed no settings on my Grandstream 2020 form when they were working last week)
- Suddenly one account is now ringing.
- The other account has a long silence and then still goes to voicemail.
Both accounts are in the SAME phone with IDENTICAL settings apart from the different plusnet acocunt numbers.
Seems like the problem must be at Gradwell.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

Still the same @ 17:47...one account ringing....one account going to voicemail.......
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

Update @ 18:38 - both now seem to be ringing....
Cheesy
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

Problem seems to have returned to one of the lines this morning (the one that WAS ringing yesterday).
Any update on this?
Thanks, Paxy
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

Back to neither line ringing again this morning.....
Angry
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Broadband Phone - All Calls Going To Voicemail

Another Update
ok - so sometimes it is ringing and sometimes not.  Same results using 2 different accounts.  Tried on Grandstream 2020 and also on SJPhones.  Is there anyone from Gradwell who can help resolve this issue?