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Broadband Phone Problems This Morning - 1st March

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Broadband Phone Problems This Morning - 1st March

I can’t make any Broadband Phone calls this morning - when I dial a number from my Gigaset IP580 IP Handset I get “Not Available”.
I’ve also noticed that I have “no minutes remaining” in the Broadband Phone control panel despite having used only 1hr 50mins of my 4 hour call allowance this month (see screenshots).
Bob
17 REPLIES
itsme
Grafter
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Registered: 07-04-2007

Re: Broadband Phone Problems This Morning - 1st March

I also have no minutes remaining. Think this problem is going to apply to everyone as it's must be a leap year bug.
Moderator
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Re: Broadband Phone Problems This Morning - 1st March

yep, showing as no minutes remaining and I think I've used about 20...
Will Moderate For Thanks
Martha
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Registered: 14-10-2010

Re: Broadband Phone Problems This Morning - 1st March

Hi guys!
Sorry for the troubles, definitely like something gone amiss.  Roll eyes
We're on it, don't worry - I've already emailed the appropriate people, hopefully should be fixed soon enough Smiley
Sorry about that
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Re: Broadband Phone Problems This Morning - 1st March

Thanks for the update
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Community Veteran
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Registered: 20-07-2007

Re: Broadband Phone Problems This Morning - 1st March

Is everyone having problems making calls or is it just me?
Bob.
Martha
Grafter
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Re: Broadband Phone Problems This Morning - 1st March


Sorry to hear you've got problems making calls Bob, As far as I know the issue at hand should effect you making calls, though I suppose it's relatively new problem so anything could happen!
If you raise a support ticket we'll gladly look into it for you Smiley
adie:quote
Community Veteran
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Re: Broadband Phone Problems This Morning - 1st March

Martha, did you mean shouldn't cause problems?
Bob.
itsme
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Re: Broadband Phone Problems This Morning - 1st March

@bobboulby I also can't make outgoing calls so unless we and @dvorak are just unlucky I would suggest that everyone is in the same boat.
Community Veteran
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Registered: 20-07-2007

Re: Broadband Phone Problems This Morning - 1st March

Thanks for clarifying.
Community Veteran
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Thanks: 4
Registered: 20-07-2007

Re: Broadband Phone Problems This Morning - 1st March

Is there any update on this please? I've just got home to find I still can't make calls.
Bob.
Martha
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Posts: 81
Registered: 14-10-2010

Re: Broadband Phone Problems This Morning - 1st March

Quote from: bobboulby
Is there any update on this please?
Bob.

Hi there, just had an update from the supplier, sorry took me a while to reply -- it's a known issue and there are engineers working on it at the moment.
It also does indeed seem to be causing people to not be able to call geographical numbers, if I get more info I'll keep you updated through here.
Community Veteran
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Re: Broadband Phone Problems This Morning - 1st March

Thanks Martha, should the Broadband Phone service status be Green?
Bob
Martha
Grafter
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Registered: 14-10-2010

Re: Broadband Phone Problems This Morning - 1st March

Bob,
On it as we speak!
Community Gaffer
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Re: Broadband Phone Problems This Morning - 1st March

How are things now guys? We've testing here and things seem to be looking up? Yet to receive official confirmation from Gradwell though that this is the case ...

Bob Pullen
Plusnet Products Team
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