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Broadband Phone Beta Trial Problem

Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Broadband Phone Beta Trial Problem

Customers on our Broadband Phone trial may have noticed some issues when calling out to landline numbers over the weekend, our suppliers posted the following service status regarding this:-
"We have experienced a problem with outbound voip calls to the PSTN generating a number unobtainable tone, potentially since lunch time on Saturday.
This tone was due to some circuits with one of our PSTN carriers not working, and unfortunately generated a tone, rather than the correct error code, so our call routing platform was unable to re-route the calls.
We have removed these circuits from our call routing plan, and calls are connecting correctly again.
Please accept our apologies for the inconvinence caused."
Kind Regards,
Chris Parr
Customer Support
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 Chris Parr
 Plusnet Help Team