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Anyone Else Been Billed For "Free" Calls?

Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Anyone Else Been Billed For "Free" Calls?

Has anyone else been billed for calls today when they haven't used up their free credit (see screenshots)?
Bob
Edit Question ID 30259587 raised.
16 REPLIES
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Anyone Else Been Billed For "Free" Calls?

One of my friends got a message he's out of credit he's only used 8 mins of calls
I only connected him to voip 2 weeks ago so he's not very happy
puddy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Anyone Else Been Billed For "Free" Calls?

Puddy,
What are their calls showing up as on their account panel?
Is anyone else seeing a similar problem?
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: Anyone Else Been Billed For "Free" Calls?


    * bobboulby - I will get your raised today to Gradwell.
     * puddy - Let James know your friends SIP ID or account username and i will get these raised up.
I have found 2 other examples so it looks like we might have a problem.
Kind Regards,
Mark
-------------- Update -----------------
Found more examples (got Puddy's friends details),  this has already been raised to Gradwell and we should have some news for you shortly.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: 01-08-2007

Re: Anyone Else Been Billed For "Free" Calls?

Yes - it looks like calls to a freephone number have used up my free minutes as well......
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: Anyone Else Been Billed For "Free" Calls?

I honestly cannot remember if free calls are classed as chargeable or not. But the problem has been raised with Gradwell regarding calls being charged even when they should be free.... Hopefully when i get back in the office tomorrow it has been resolved.
Mark
dick:quote
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Anyone Else Been Billed For "Free" Calls?

Further info - it only seems to have affected the calls we made yesterday (6 October). Our calls today have all been free.
@Mark - I'm pretty sure that calls to freephone numbers are free on Broadband Phone.
Bob
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: Anyone Else Been Billed For "Free" Calls?

Quote from: Jameseh
Puddy,
What are their calls showing up as on their account panel?
Is anyone else seeing a similar problem?

He's made 3 calls when we added calls up he only used 8 minutes then he tried to make a test call to see every thing worked and it would not do anything and a few minutes later he got an e-mail saying he was out of credit. 
We have made a lot of plusnet voip to plusnet voip calls could this be causing the error by reporting them as normal chargable calls instead of free and they dont show up on his account
@jameseh his sync rate back to 8128 thanks for all your help and advice

Puddy
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: Anyone Else Been Billed For "Free" Calls?

Quote from: bobboulby
Further info - it only seems to have affected the calls we made yesterday (6 October). Our calls today have all been free.

Cheers for the info on the free calls... i was @home when i posted and things like this i tend to forget.
When i raised the issue... customers making calls today were charged but i did not check from about 3pm onwards... unless things have changed?
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Anyone Else Been Billed For "Free" Calls?

We made 5 calls between 16:47 and 18:42 and all were free.
Bob
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Anyone Else Been Billed For "Free" Calls?

I made a local call on the 6th that should have been free and have been charged. One the day before to the same number was not.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Anyone Else Been Billed For "Free" Calls?

Looks ok today as well.
Bob
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: Anyone Else Been Billed For "Free" Calls?

Yes i was ok to make calls last night Cheesy
Gradwell still have this issue open... so i would normally say i will let you know once it has been resolved but i am going away tomorrow Cheesy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Anyone Else Been Billed For "Free" Calls?

I see the same emails as Mark.
I'll let you know once we've seen a resolution.  Have a nice holiday Mark Smiley
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Anyone Else Been Billed For "Free" Calls?

I've just checked and my account is all sorted now.
Bob