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winmtr report as requested by support

N/A

winmtr report as requested by support

Traceroute Results: View Traceroutes
Traceroute Time (24 Hour): 20:05 to 20:15
Traceroute Duration: 10 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: daventry
Problem: Permanently Slow Data Transfer (Everything is slow)
Other Problem Experienced: also getting disconnected and error 619 reported, then have to reboot to get the port to re-open
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 63.2 kbps
Maximum Speed Achieved On PlusNet Speedtest: 489 kbps
Average Speed Achieved On PlusNet Speedtest: 276.1 kbps
Account: ADSL Home (Self Install) - 512kb (50:1)
IP Block Size: Single (default)
Ticket Number: 12302361
Additional Information: None
1 REPLY
Jon
Grafter
Posts: 76
Registered: 07-04-2007

winmtr report as requested by support

Hi there,

I have attached the information you have posted onto the ticket logged under your account. This is currently with our Escalations team who will deal with the query.

Kind Regards,