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very slow connection adsl 500

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very slow connection adsl 500

Traceroute Results: View Traceroutes
Traceroute Time (24 Hour): 11:16 to 11:18
Traceroute Duration: 2 minutes
Traceroute Packet Size: ? bytes
Exchange: Whitley bay
Problem: Peak-Time Slow Data Transfer (Everything is slow during peak times)
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 35 kbps
Maximum Speed Achieved On PlusNet Speedtest: 40 kbps
Average Speed Achieved On PlusNet Speedtest: 37.5 kbps
Account: ADSL Office 500 (20:1)
IP Block Size: 4
Ticket Number: None
Additional Information: System has just been installed after waiting 3 weeks and it is very poor..the exchange is literally 50 ft from the building