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upgrade question

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upgrade question

i am presently on 20 hrs/wk with 56k connection for £10/month and have been thinking of upgrading my plusnet account to broadband.

is it true that my adsl activation will be waived because i am an existing customer or do i still have to pay the £60 activation fee?
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

upgrade question

You still have to pay the £58.75 (yearly contract) or £70.50 (monthly contract) activation fee + either go for plusnets ADSL modem or buy one yourself (which may be cheaper).

Where did you hear / see this activation fee would be waived?
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upgrade question

it was because i kept using the "existing user? upgrade account" buttons and it did not mention anything. i do not wish to go through a "mock" purchase just to find out if activation may be waived, only to have gone "one click too far" and actually purchased it Wink
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upgrade question

You will have to pay the activation fee, but I am sure that you will find that the move to ADSL is worth it.

Tim