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tracerout results

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tracerout results

Traceroute Results: View Traceroute
Traceroute Time (24 Hour): 21:45 to 01:30
Traceroute Duration: -1215 minutes
Traceroute Packet Size: 64 bytes
Exchange: selsey
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Since installation
Minimum Speed Achieved On PlusNet Speedtest: 744.4 kbps
Maximum Speed Achieved On PlusNet Speedtest: 1582.47 kbps
Average Speed Achieved On PlusNet Speedtest: 1163.435 kbps
Account: ADSL Home (Self Install) - 2mb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: None
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

tracerout results

Probably related to the problem detailed on ADSL guide here with a more recent update here.

If you disconnect and reconnect frequently then you may get a congested pipe or it starts out ok but becomes congested and you see higher pings and packet loss (as your trace is showing). The only option available to yo is to try disconnecting and reconnecting to see if you get a faster, less congested pipe for a while.

There is nothing PLusNet can do at the moment as it's a BT problem and PlusNet are trying to get a solution from BT.