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slow speeds/hangups/no service!

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slow speeds/hangups/no service!

Only had the service for 5 days-only worked for 3 days and that was erratic!!!
Now there is no service at all.was promised 8mbs and got 50 kb. There is nothing wrong with pc (its 5 days old also)
Phone line and router are ok. Its the internet(plus net).please help as my kids are blaming me for choosing plus net!!!


[Moderator's note by Jonathan (Chillypenuin): Please do not post in all CAPS, see link:rules ]
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

slow speeds/hangups/no service!

I've checked your account and fixed the issue that was stopping you connecting. However your speeds will remain slow until your next billing date.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
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Thanks Chris!

Thanks for your help...don't know what you did but all is well with the kids so you've sorted it for me too!
Cheers,
Tom