cancel
Showing results for 
Search instead for 
Did you mean: 

posting this everywhere

N/A

posting this everywhere

I was happy with Plusnet, but now I have no choice but to post this in as many places as possible.

Here is my latest ticket to Plusnet and there last chance:

If we dont have the new splitters by Friday I will be closing this account and claiming all of the money back through my credit card company. You will not have a choice in this, all monies will be refunded to me and you will be left with a connection to pay for.
To this date we have paid for a modem and two splitters that will be returned to you in the original packaging and a line connection that we have not been able to access.
I will be calling support after placing this note to try once again to move things forward.
I will also be asking my credit card company to investigate the use of merchant services within plusnet as at this point you seem to be contravining the consumer credit act by taking money for a service that the customer cannot access. I will push for a supension of the plusnet merchant services and check the plusnet message boards and advise others to do the same.
If you get enough complaints your ability to take credit cards will be suspended while it is investigated. Suggest you pass this ticket onto accounts they will know that I can do this.


lets see how long this stays up before plusnets open policy remove it.

Dont forget wether you pay by card or through a bank on direct debit you can reclaim money if there is good reason. Your bank or card company will take the money out of the plusnet account and hold it in suspension untill they decide if there is adaquate case for the customer to have the money back or not.
In the meantime it still isnt in the Plusnet account.
4 REPLIES
Saturn
Grafter
Posts: 732
Registered: 30-07-2007

RE: posting this everywhere

Looks like a telephone call might help sort things out. Worth a try
N/A

RE: posting this everywhere

How long have you been waiting for the splitters?
Delves
Grafter
Posts: 188
Registered: 26-08-2007

RE: posting this everywhere

I've been waiting over three weeks for new splitters, I've been to Maplins to get some as I can't wait any longer.

Regards

Dave

> How long have you been waiting for the splitters?

N/A

RE: posting this everywhere

Since my start to this thread I actually bought new splitters and it still didnt work, in the end I had to take my ADSL modem from home into the office and when I attached it to my newly purchased splitters then off the connection goes. whooopeedooo

Now It seems that I have purchased a dodgy modem and dodgy splitters from Plusnet, and they say I cant retun the modem as I have had it longer than 10 days. (Doesnt count that I couldnt verify it becouse of the dodgy splitters I suppose)

These guys must be nuts if they think thats the case.
Well..... time for more emails to plusnet returns to remind them that english law takes precedence over plusnet company policy and that they are getting the starter pack back, and Im getting a refund.

LOL, If this gets must worse they may go out of business cos all their customers will kill themselves with frustration.