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no internet connection!

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no internet connection!

our router is working fine and we can all get the signal but no web pages can be opened! having to use friend's computer just to check the status. wondering if anyone else has been having problems today. as usual, response to my problem is still ongoing. all tests show that out router, signal and laptops are all fine, so it must ne something to do with the service provided by plus.net!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

no internet connection!

It appears that you changed your password on Sunday evening but did not update this on your modem/router settings. Once you alter this to the new password you will be able to connect again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team