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my problem report

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my problem report

Traceroute Results: View Traceroute
Traceroute Time (24 Hour): 18:45 to 18:55
Traceroute Duration: 10 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: Swanley
Problem: Peak-Time Slow Data Transfer (Everything is slow during peak times)
Duration of Problem: More than 1 month
Minimum Speed Achieved On PlusNet Speedtest: 1 kbps
Maximum Speed Achieved On PlusNet Speedtest: 71 kbps
Average Speed Achieved On PlusNet Speedtest: 36 kbps
Account: ADSL Home (BT Install) - 512kb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: The connection becomes so slow as to be unusable - everything times out. I\'m told that radius logs are not indicative of a dropping cnnxn but I see lost synch on my router. This has been happening for about 3 months now. SOrry the winmtr is not html, but txt is what I have from when I ran it during a problem. No point running it right now as it will be fine!