cancel
Showing results for 
Search instead for 
Did you mean: 

my line is upgraded, but connection not....

N/A

my line is upgraded, but connection not....

my modem now tells me it is connected at 2.2 mbps.
however speed test confirm i'm only getting speeds of 500.
is there something i need to do?
i'm paying £21.99 month for 512 home something (unlimited downloads i think)
second Q: what package should i move to?
2 REPLIES
N/A

my line is upgraded, but connection not....

BT have forgotten to tell Plus Net that your line has been upgraded.

Give support a ring on 0845 1400 200 and ask them to lift the throttle. They will sort you out fairly quickly. You have no need to change package.
N/A

my line is upgraded, but connection not....

thanks