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max dsl will i get upgrade to higher speed automatically

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

max dsl will i get upgrade to higher speed automatically

I just checked my line on bt.com and recievd the following reply:

**********************************
For Telephone Number **************** on Exchange ********************

Your exchange will have Max ADSL broadband by 30th November 2005.

Our initial test on your line indicates that your line should be able to support a potential broadband line rate of 3Mbps or greater.

The actual line rate supportable will be determined during the first 10 days of use, after which time the highest stable rate possible will be set.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.
**************************************************************

I'm currently on the 21.99 service and have 2mb. On the plusnet pages with the details of the service is states 4 to 8mb coming soon. Will i automatically get a free upgrade or will I need to change package to get the faster speed. can I get 4mb on the 21.99 service.

cheers

A
6 REPLIES
N/A

max dsl will i get upgrade to higher speed automatically

You will need to upgrade to the more expensive 4 or 8mb products to take advantage of the faster speeds.
FireStorm
Grafter
Posts: 90
Registered: 12-08-2007

max dsl will i get upgrade to higher speed automatically

whats your exchange code please
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

max dsl will i get upgrade to higher speed automatically

the current plusnet adds for the 21.99 package state 4 to 8mb coming soo which suggests that the speed on the 21.99 package will be increased. Where are thre details of the 4 or 8mb packages and why are the upto speeds listed as coming soon unber the 21.99 banner?

A

exchange is cambuslang
N/A

max dsl will i get upgrade to higher speed automatically

No it states

Broadband Premier - Speeds up to 8 mb

From £21.99

So Broadband Premier prices start at £21.99

It then goes on to say on the next page

2Mb broadband as standard - up to 40x times faster than dial-up
Super-fast 4Mb and 8Mb speeds coming soon.

On the proceed page it clearly shows
Up to 2mb £21.99 with drop down options of
Up to 4mb £29.99
Up to 8mb £39.99

The faster speeds are not implied as costing £21.99.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

max dsl will i get upgrade to higher speed automatically

Cheers

I tried looking and found the only way to see these prices is to try and proceed with an order then you get the option via a drop down selction box. I don't see the info on the first couple of pages.

A
N/A

max dsl will i get upgrade to higher speed automatically

no sign of it on the bt checker here yet Sad