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mac code

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mac code

i asked in a ticket for my mac code on sunday at 3.30 pm it said tickets were being cleared in approx 10 hours now over 36 hours later not a tinkle..is this usual for ppl who are leaving...(16327450)
5 REPLIES
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

mac code

The average figure given is currently incorrect as there is currently a bug with the counter.

However, rest assured your MAC key should be dealt with soon. The department authorised to generate MAC keys only work Monday - Friday 9-5 (the times that BT work) and are therefore generally quite busy.

Given that there is a 30 day notice period, and this is taken from the day you request the MAC, not the day you get it, it wont make any difference to you.
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mac code

so does that mean i have to wait 30 days to get code..sorry if im being dumb here,cheers for reply...
Community Veteran
Posts: 14,469
Registered: 30-07-2007

mac code

It can take up to a week for Plusnet to issue a MAC code but usually it's 2 or 3 days.
N/A

mac code

ok thanks
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

mac code

Nope, the code will be generated once your ticket has been picked up, in the next couple of days.