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low connection

N/A

low connection

Traceroute Results: View Traceroutes
Traceroute Time (24 Hour): 13:48 to 14:35
Traceroute Duration: 47 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: Abbeyhill
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Since installation
Minimum Speed Achieved On PlusNet Speedtest: 235.7 kbps
Maximum Speed Achieved On PlusNet Speedtest: 251.6 kbps
Average Speed Achieved On PlusNet Speedtest: 243.65 kbps
Account: ADSL Home (Self Install) - 512kb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: None
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

low connection

Have you been through the following tutorials:

ADSL: Wiring and Filters - to make sure everything is wired up correctly

ADSL: Trouble Shooting.

And the Help & support troubleshooter here.

What ADSL equipment are you using?

If none of the links help you will need to raise a contact us ticket and ask PlusNet to investigate.
N/A

low connection

ive done the troubleshooter and nothing happened

all my wires are connected properly and i am using the binatone broadband ADSL 500 modem