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keep losing connection

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keep losing connection

Hi everybody,
Got a problem that I hope you experts out there can help me with.
I am on 2mb premier with no router,
and never had a problem with my previous ISP until I moved to Plusnet.
I keep getting getting disconected.
When problem occurs I have a flashing ADSL light which blinks solid every 10 secs for about 2 sec ( during this 2 sec interval it connects very briefly then disconnects) this happens for at least 1 hour then corrects itself and I can go back online.
This problem occurs 2-3 times a day and can last several hours.
When I contact support I get a range of solutions from them, from power cycling to formating.
If I leave it and wait it corrects itself and comes back online, so I know its not a problem from my side. Sad

regards

Rob. Sad

[Moderator's note by Liam Martin (martinfamily): Edited post title, you cannot use BBCODE there]
3 REPLIES
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keep losing connection

The fact that you are loosing synch periodically can be caused by many things.

You will have to rule out dodgy filters, wiring, electrical or rf interferance and set up problems before Plus Net can escalate this one.

I know it may seem boring, but have a look at the tutorial here and rule out as many possibilities your side and then raise it via ticket for Plus net to escalate to BT.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

keep losing connection

Not forgetting to mention what you have tried as CS may make you do it again if not! :lol:
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keep losing connection

Thanks..
will try them out..