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installing drivers problems

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installing drivers problems

Hello

Im a new user trying to install the drivers from disc supplied.

I keep getting the error message - Unable to install ikernel.exe


Any ideas?
9 REPLIES
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installing drivers problems

Are these the drivers for the modem supplied by PN ?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

installing drivers problems

It is usually helpful to state what equipent you are trying to install to give us a fighting chance of helping you with your problem.

Also OS version (i.e. Windows SP Sp2, Linux etc) would also help.
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installing drivers

Yes I am using the modem supplied by PN.

AS soon as I try to run the install drivers program I get the error message: unable to install iKernel.exe.

I use Windows XP.

Would a system restore work?
Midville
Grafter
Posts: 376
Registered: 05-04-2007

installing drivers problems

You could try and download the driver(s) from their support page. See if that helps ?
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installing drivers problems

Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: installing drivers

Quote
Yes I am using the modem supplied by PN.


PlusNet supply a number of modems... Which one is it (name and model number) please?
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Its a voyager 105

Its a voyager 105
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installing drivers problems

Message deleted
Community Veteran
Posts: 14,469
Registered: 30-07-2007

installing drivers problems

davymurph,

Are you installing the drivers as an admin account or a normal user account. You need to be an admin to do it.