cancel
Showing results for 
Search instead for 
Did you mean: 

high ping when connecting to our gaming server

N/A

high ping when connecting to our gaming server

Traceroute Results: View Traceroute
Traceroute Time (24 Hour): 13:45 to 14:10
Traceroute Duration: 25 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: bt
Problem: Other (Please explain below)
Other Problem Experienced: high ping when connecting to this server 213.253.57.21
Duration of Problem: More than 2 weeks
Minimum Speed Achieved On PlusNet Speedtest: 512 kbps
Maximum Speed Achieved On PlusNet Speedtest: 472.90kbps kbps
Average Speed Achieved On PlusNet Speedtest: 492.45 kbps
Account: Broadband Easystart - 512kb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: None
6 REPLIES
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

high ping when connecting to our gaming server

just traced the server IP and its clara.net thats at fault atm, on avg 3-10% packetloss from there routers. So seeing as they host the server better mail the server admins the trace as they should have a direct contact with the techs
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
N/A

high ping when connecting to our gaming server

how can i get a reply from some one on here who can do something about this...or tell me more
N/A

high ping when connecting to our gaming server

As adp450 said, from the traceroute you provided it looks as if the problems are occuring outside of PlusNet's network - and as such, there is nothing they can do about them. It's possible that it's merely a temporary routing problem, and that it will fix itself within a day or two. However, the only people that would know about this are Clara themselves.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

high ping when connecting to our gaming server

Just done a tracert and it looks fine:

____________________________________________________________

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 78 | 78 | 0 | 1 | 16 | 0 |
| lo1.homesurf.pth-ag2.plus.net - 0 | 78 | 78 | 15 | 16 | 32 | 16 |
| gi1-2.vlan16.pth-gw4.plus.net - 0 | 77 | 77 | 15 | 18 | 172 | 15 |
| gi4-0-23.pth-gw2.plus.net - 0 | 77 | 77 | 15 | 16 | 32 | 32 |
|ge-1-0-0-10-telee-peleg.router.clara.net - 0 | 77 | 77 | 15 | 27 | 187 | 187 |
| t40-cr1-ge-5-0.router.uk.clara.net - 0 | 77 | 77 | 15 | 37 | 218 | 16 |
| gs-cr1-ge-0-1-1077.router.uk.clara.net - 0 | 77 | 77 | 15 | 30 | 219 | 15 |
| gs-cr2-ge-2-1.router.uk.clara.net - 0 | 77 | 77 | 15 | 29 | 219 | 16 |
| gs-ar2-gw-7-1.switch.uk.clara.net - 0 | 77 | 77 | 15 | 29 | 188 | 16 |
| xion.nbkservers.com - 0 | 77 | 77 | 15 | 19 | 32 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


Do you still have a problem?
N/A

high ping when connecting to our gaming server

it has settled but odd days my pings in its 50s and 60s and thats no good to me as im in a gaming clan and we have a gaming server our old jolt server i used to ping 20s and 30s
Community Veteran
Posts: 14,469
Registered: 30-07-2007

high ping when connecting to our gaming server

It depends where the high pings are. If it's within clara.net then there is nothing plusnet can do about it as it is outside their network and thus their control. If it is within plusnet then reporting it with a WinMTR trace is all you can do. The WinMTR tool I used above can tell you where the problem is.