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help Windows XP wont detect my usb broadband modem

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help Windows XP wont detect my usb broadband modem

please help, got broadband activated this afternoon, plugged in filters, connected Intel anypoint USB modem, NOTHING happened, not even lit up, tried to get Windows to manually find it, still nothing, dashed to Comet, bought a Tornado 800 USB modem, same problem, they dont even light up & Windows wont detect the new hardware. What I am doing wrong?
13 REPLIES
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help Windows XP wont detect my usb broadband modem

Check in your computer's BIOS set up that you have
got your USB ports activated.
Are you using any other USB products?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

help Windows XP wont detect my usb broadband modem

Have you installed the driver software that came with the modems. Usually on a CD. This is often required before the USB device can be detected by Windows.

I know USB is supposed to be plug and play but that can onloy occur if windows detects the type of hardware connected and almost all USB modems won't be known by windows.

Install the driver then plug the modem in and see if that works. Also read the included manuals for instructions on installing the software.

Cheers

Peter Cool
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help Windows XP wont detect my usb broadband modem

cant install drivers from CD, they wont go on without new hardware wizard caming on first, tried with both these modems
Community Veteran
Posts: 14,469
Registered: 30-07-2007

help Windows XP wont detect my usb broadband modem

Is this happening with the USB device plugged in. Try installing the drivers with the USB device unplugged. Once they are installed plug in the modem and it should be recognised.

Check the manual for correct installation order and method (drivers and USB modem).
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help Windows XP wont detect my usb broadband modem

checked again, usb not plugged in but the drivers wont install, nothing happens when I put in the CD rom, tried setup.exe & just get help file coming on but without the help I need & autorun.exe does nothing at all, getting desperate now. All other usb things work & all CD roms autorun, I've just tested everything else that is usb
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help Windows XP wont detect my usb broadband modem

Go to Control panel - System- Hardware. Start the 'Add
Hardware Wizard' and see if your pc can find the modem .
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help Windows XP wont detect my usb broadband modem

Tried, Windows cant find any new hardware devices
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help Windows XP wont detect my usb broadband modem

If you go to Control panel- System- Hardware- Device manager.
If you scroll down can you find your USB controllers listed
and enabled, something like PCI - USB controller and a list
of Universal host controllers eg. Intel etc.
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help Windows XP wont detect my usb broadband modem

yes got device manager open, says no problems, everything is supposed to be working
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help Windows XP wont detect my usb broadband modem

Well if your other USB devices are working you may have
been sold some duff modems, but I would try using the cables
from your other devices and plug the modem to a port that your
sure works, then re- boot the pc with modem plugged in.
Perhaps if you give details of your pc set up, motherboard, etc.
we can look further as I've drawn a blank at the moment.
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help Windows XP wont detect my usb broadband modem

well I've tried everything thats been suggested, giving up for tonight,off to bed now & will try again in the morning, thanks for your help.
Do you think its anything to do with network adapters?Huh
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help Windows XP wont detect my usb broadband modem

When you plug your USB modem or any USB device
it's usually detected by the found hardware wizard,
at least the power indicator will light up drawing current from
your motherboard, hence my original comment to check your BIOS
set up to ensure Your USB controllers have been activated.
It could be a power issue in that there's not enough power to
supply your modem.
Another option may be to get a powered USB 4 port hub
and see if that's detected and plug your modem into that.
In the worse case and a better solution, you could get an ethernet single port router and cheap network card and avoid USB altogether.
Alec
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help Windows XP wont detect my usb broadband modem

well thanks everybody for all the help, but simple things do work. I've got the Tornado working at last by doing start>run>E:setup & the CD started to load, just followed instructions & modem was detected, I'm online with it now.