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first direct payment too much?

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first direct payment too much?

I've just signed up for plusnet broadband Option 2 which should be £20.98. But I have been informed that first payment is going to be £60.98. This must be a mistake. Has this happened to any one else and how quickly was it rectified :?

D
3 REPLIES
Community Veteran
Posts: 1,886
Registered: 05-04-2007

first direct payment too much?

Hiya,

I have highlighted this post to a member of the Comms team, who should be in touch with you shortly.

KR

Roger.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

first direct payment too much?

I guess that's the PM waiting for me now then? Smiley

I've just had a look at your account and can see the service notice stating the £60.98 payment, but I can also see the deferred contract ready to be set up.

I've raised a problem to look at this for you, in the meantime if we try to charge you for this please just let us know and I'll ensure you are refunded immediately.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,886
Registered: 05-04-2007

first direct payment too much?

Someone give that man a pay rise Wink